About the Role The Head of Platform Operations is responsible for the activities, technologies, and resources around the building and operations of the infrastructure, communications, environments, IT, and platform software configuration for the company and global operations.
You will be empowered to make big decisions and be expected to influence from project to board level.
Accountability and communication are critical success factors in this Head of Platform Operations role, with a confident grasp of technology concepts essential.
Principal Accountabilities Oversee the use, performance, and availability of technology and IT throughout the global Travel Counsellors organisation, ensuring a stable, secure, and performant operational platform.
Prioritise the day-to-day work in the Platform Operations team, ensuring new features are released whilst maintaining an operational platform and balancing development with the resolution of incidents.
Maintaining contractual and regulatory requirements and policies and ensuring best practices across IT, infrastructure, & cloud platforms as a whole.
Play a leading role in setting the vision and strategy for digital and information technology and support the development of the enterprise IT and Digital Tech roadmap.
Provide direction on what technologies could be introduced and integrated to evolve and extend our existing proprietary technology and platform, ensuring that we stay at the forefront of the changing IT and Digital landscape.
Collaborate with business colleagues and stakeholders to innovate, propose, and shape investment, define projects, and set out technology designs that underpin the Travel Counsellors proprietary technology platform (Phenix) along with the digital, application, and IT landscape.
Benefits A competitive basic salary + annual company bonus Flexible hybrid working model Career development and promotional opportunities 25 days holidays (increasing to 28 after 5 years of service) A Moments That Matter Day (annually) Enhanced maternity/paternity pay Holiday buy and sell (up to 5 days per year) 3 paid days charity leave Company events, socials, and incentives 3x annual salary death in service benefit Company pension scheme Costco membership Salary sacrifice, company car scheme Cycle to Work Scheme Employee Assistance Programme Free breakfast, fruit, and hot/cold beverages Referral scheme Employee discount Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees)