Job Title: Interim Head of Neighbourhood Location: West London / Hybrid Contract: 6-months ongoing Pay: £400 to £450 a day DOE A West London Council is seeking a highly motivated Interim Head of Neighbourhood to join their team.
Main Responsibilities Deliver a value for money neighbourhood and sheltered housing service which builds safe and sustainable communities, provides excellent resident experience, improves satisfaction and enhances the quality of life and opportunity for residents. Lead on the housing management strategy improvement plan and review all policies and processes for housing management and sheltered services, using business intelligence and benchmarking data to deliver transformation to services. Monitor and analyze statutory KPIs and LPIs, setting and monitoring appropriate performance targets to deliver an efficient and streamlined service. Manage the overall budget for Neighbourhood services, analyzing and advising on the budgetary impact of property management, delivering services within the budget envelope and producing periodic budget monitoring information. Ensure, through appropriate strategic governance and operational leadership, that the service meets the current and future business needs of the Council manifesto commitments and the Council strategic business plan priorities. Qualifications/Experience Good understanding of the key issues facing local government, the wider public sector, and partners, as well as local, regional, and national policy. Experience of working in a fast-paced housing management department. Ability to work across multiple teams and to deliver transformation and service improvement projects. Resident focus on delivering excellent neighbourhood and shelter services via face-to-face, telephone, email, and written correspondence. Experience of working with senior management teams, councilors, executive directors, external stakeholders, and partnership organizations. Experience of developing and maintaining relationships with council departments and external voluntary community partners to deliver positive outcomes for residents. Effective planning and prioritization of workload while working to deadlines. Good organizational skills to track priorities, manage projects, and meet deadlines. Robust governance arrangements, processes, risks & issues management, and financial information management. Able to sensitively have difficult conversations with residents and staff. Awareness of support available based on residents' circumstances. Good leadership and people management skills. If you are interested in applying, please apply now with your CV and contact Chris Wilkinson at Spencer Clarke Group on 07841 488917 or email.
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