Head of IT Service Management Frimley or Preston(Hybrid role) £80k-£95k+Car Allowance +Bonus 12.5% My client are a multinational aerospace, defence and information security company.
What you'll be doing: Define and implement a comprehensive IT service management strategy aligned with business goals Lead and manage a team of service management professionals, including service desk, incident, problem, service design, and transition specialists Oversee service operations, ensuring efficient incident and problem resolution, high service availability, and user satisfaction Select, implement, and manage IT service management tools to optimise processes and workflows Drive continuous improvement initiatives to enhance the maturity and effectiveness of service management practices Establish and maintain service level agreements (SLAs) with internal and external stakeholders Provide expert guidance and recommendations on service management best practices to product teams as they design, build, and implement new or updated products to the IT environment Your skills and experiences: Proven experience in IT service management, ideally with a recognised certification (ITIL, ITSM, SIAM) Knowledge of industry best practices and emerging technologies in IT service management Strategic thinking: Aligning IT service management with business goals Leadership: Building and motivating a high-performing service management team IT Service Management (ITSM) and Service Integration and Management (SIAM) knowledge Deep understanding of frameworks like ITIL and ITSM best practices IT and business stakeholders engagement and management Locations: Frimley(Surrey) or Warton(Preston) Hybrid Working - 1-2 days per week onsite.