Head of IT Service Delivery We are PZ Cussons. Our purpose is For everyone, for life, for good.
Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.
Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.
POSITION SNAPSHOT Job title: Head of IT Service Delivery Location: Manchester Contract type: Permanent WHO ARE WE PZ Cussons is a FTSE250 listed consumer goods business, headquartered in Manchester, UK. We employ around 2,600 people across our operations in Europe, North America, Asia-Pacific and Africa. Sustainability and the wellbeing of our employees and communities everywhere are at the heart of our business model and strategy, and captured by our purpose: For everyone, for life, for good. If you want to join a business in transformation with exciting growth plans and the opportunity to work flexibly and finish at 1pm every Friday, apply to work for us today.
The Role: The Global IT Service Delivery Manager will be responsible for overseeing all IT services across our global operations. This role will manage regional Service Delivery Managers (SDMs) and the Service Transition Manager to ensure the seamless delivery of IT services, maintaining strong business and supplier relationships. The ideal candidate will possess extensive experience in IT service management, exceptional leadership skills, and a deep understanding of the FMCG industry. The role will also require close collaboration with the Global Vendor Manager to ensure effective vendor management and service delivery optimization.
Accountabilities: Lead and manage a team of regional Service Delivery Managers (SDMs) and the Service Transition Manager to ensure consistent and high-quality IT service delivery across all regions.Develop and implement global IT service delivery strategies, policies, and procedures in alignment with company objectives.Oversee the delivery of IT services, ensuring they meet business requirements and service level agreements (SLAs).Build and maintain strong relationships with key business stakeholders, understanding their needs and ensuring IT services support business objectives.Work closely with the Global Vendor Manager to manage relationships with external IT service providers and suppliers, ensuring they deliver services in accordance with contractual obligations.Participate in the Project Management process as the overall Service Owner to ensure changes to services are implemented successfully.Work closely with project teams to ensure service delivery requirements are incorporated into project plans.Oversee the transition of projects from implementation to operational status, ensuring a smooth handover and continuity of service.Manage the Service Transition Manager to ensure new services and changes are smoothly transitioned into operational support.Develop and implement transition plans, ensuring all operational readiness criteria are met.Monitor and evaluate the effectiveness of service transitions, making adjustments as needed to improve future transitions.Key Skills & Qualifications : Proven experience (10+ years) in IT service delivery management, with a significant portion in a global or regional role within the FMCG industry.Strong leadership skills with a track record of managing and developing high-performing teams.Excellent understanding of ITIL or other IT service management frameworks.Exceptional communication, negotiation, and interpersonal skills.Demonstrated ability to build and maintain effective business and supplier relationships.Strong analytical and problem-solving skills, with a focus on delivering results.Experience in managing budgets and financial aspects of IT service delivery.Willingness to travel as required.Equal Opportunities: At PZ Cussons, we value diversity and make sure everyone feels included. We want our team to reflect society and our global customers. We welcome applicants from all backgrounds and your unique perspective helps us develop brands and create new products for our consumers.
If you need extra support during this process, please inform us so that we can accommodate your needs appropriately. It is important to us that all candidates feel recognised and have a good experience with PZ Cussons as part of our commitment to inclusivity.
PZ Cussons is big enough to make your mark, small enough to make it yours. Apply to join us!
Our valuesPZ Cussons people told us what our values should be. We aspire to be our BEST:
BOLD: Fearless and passionate, open and honest, true to ourselves and proud of who we are.
ENERGETIC: Dynamic and proactive, capable and flexible, embracing change and moving fast into the future.
STRIVING: Raising the bar, pushing performance, aiming high and achieving more.
TOGETHER: One family, many voices: Supportive, included, respectful, empowered and with joy in what we do.
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