Head of Internal Communications and Engagement, Cambridge University Hospital NHS Foundation Trust
Location: Addenbrookes Hospital-Division Corporate, Hills Road, Cambridge, CB2 0QQ
Salary: £62,215 to £72,293 a year p.a. pro rata
Pay band: 8b
Ref: 180-F-245486
Contract: permanent
Closing date: 10 November 2024
Are you passionate about driving positive change through effective internal communications and engagement? Do you thrive in a busy team where your ideas can empower others and shape culture? We are seeking an experienced Head of Internal Communications and Engagement to join our dynamic communications and engagement team and play a pivotal role in connecting and inspiring our staff.
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values – Together – Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Please see the Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Interviews are due to be held on the 4th December 2024
Benefits to you At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Qualifications: Essential
Educated to Masters degree level and/or equivalent level of skills or experience plus training and/or experience in the communications field to degree-level equivalent.
Evidence of continuous professional development.
Desirable
Either an under-graduate or post-graduate qualification in journalism, marketing, public relations or related field.
Member of the Chartered Institute of Marketing or Public Relations.
Experience: Essential
Considerable experience of leading internal communications and engagement at a senior level in a large complex organisation.
Dealing with a variety of professionals and staff at all levels.
Experience of dealing with senior executives; providing counsel and where appropriate, training.
Evidence of successful communications and engagement strategy, development and implementation.
Proven experience of leading large scale change campaigns.
Experience in measuring and evaluating communications and engagement and designing channels that target audiences precisely.
Proven experience in using innovative approaches for communications and engagement to reach diverse staff groups.
Experience of leading the internal response to major incidents and crisis communications.
Desirable
Experience of leading internal communications and engagement strategies within large NHS organisations.
Knowledge: Essential
Understanding the latest developments in internal communications and engagement including, but not exclusively, in terms of technology.
Understanding how to reach different audience groups in different way.
Understanding of how to identify and target specific audience groups.
Knowledge of internal communications and engagement approaches from across the industry sector and how they can be implemented in the NHS.
Desirable
Knowledge of the NHS, its future vision and current challenges and how the organisation operates at the trust, system, regional and national level.
Knowledge of brand management and marketing techniques and their application in public sector organisation.
Skills: Essential
Outstanding interpersonal, verbal and written communication skills.
Advanced keyboard skills required for speed and accuracy for preparing reports, media releases and presentation material.
Political skills and knowledge of public sector issues, including those surrounding the NHS.
Flexibility in handling a wide range of projects, managed to tight deadlines.
Politically aware.
Confident decision maker with the ability to lead, manage and motivate teams.
Ability to act with tact and diplomacy.
Ability to maintain the highest level of confidentiality.
Additional Requirements Essential
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
More information See the supporting documents
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