Head Of Global Payroll And Benefits (18 Month Fixed Term Contract)

ROLE OVERVIEWCroud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

The Head of Global Payroll and Benefits will oversee the payroll, benefits, and compensation planning functions for Croud, which has a global presence in the UK, New York, Atlanta, and Dubai. This role involves reviewing current providers, establishing a streamlined structure with a single provider, and ensuring the efficient, compliant, and strategic management of payroll and benefits operations.

This stand-alone role reports to the HR Director. The ideal candidate will possess strong leadership skills, extensive knowledge of global payroll and benefits regulations, and experience in compensation planning.

Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish.

RESPONSIBILITIESStrategic Oversight: Develop and implement a comprehensive global payroll and benefits strategy that aligns with the company's business objectivesLead the transition to a unified payroll and benefits provider, ensuring a seamless integration and optimal performanceProvider Review and Selection: Evaluate current payroll and benefits providers to identify strengths, weaknesses, and opportunities for improvementConduct a thorough RFP (Request for Proposal) process to select a single provider that meets the company's global needsWork with the Contract team to negotiate contracts and service level agreements with the chosen providerProject Management: Lead global project aimed at improving payroll and benefits systems, processes, and policiesDevelop project plans, timelines, and budgets, ensuring alignment with Croud's company goalsCoordinate with cross-functional teams including HR, Finance, IT, and external vendors to ensure successful project executionMonitor project progress, manage risks, and provide regular updates to senior leadershipOperational Management: Oversee the day-to-day operations of global payroll and benefits to ensure accuracy, compliance, and timelinessImplement standardised processes and systems to improve efficiency and reduce errorsMonitor and manage the performance of the payroll and benefits provider, ensuring adherence to agreed-upon service levelsCompliance and Risk Management: Ensure compliance with all applicable local, regional, and international payroll and benefits regulationsDevelop and maintain policies and procedures to mitigate risk and ensure audit readinessCompensation Planning: Develop and manage global compensation programs, including salary structures, incentive plans, and equity programsConduct market analysis to ensure competitive compensation practicesCollaborate with HR and finance teams to align compensation plans with overall business strategy and budgetLeadership and Collaboration: Collaborate with HR, finance, legal, and other departments to support overall business goalsCommunicate effectively with senior leadership on payroll, benefits, and compensation mattersExpected Outcomes: Successful integration of a single payroll and benefits provider within the first 12 monthsAchieving compliance with all relevant regulations in the UK, New York, Atlanta, and DubaiImproved efficiency in payroll processing, reducing errors by a specified percentagePERSON SPECIFICATIONBachelor's degree in Human Resources, Finance, Business Administration, or a related field; Master's degree preferredMinimum of 10 years of experience in payroll and benefits management, with at least 5 years in a leadership roleExtensive knowledge of global payroll and benefits regulations and best practicesProven experience in selecting and managing third-party providersStrong analytical skills and experience in compensation planning and market analysisExcellent leadership, communication, and negotiation skillsAbility to work effectively in a fast-paced, dynamic environmentCertification in payroll or compensation (e.g., CPP, CCP) is a plusStrategic thinking and problem-solvingStrong organisational and excellent project management skillsAttention to detail and commitment to accuracyAbility to build and maintain relationships across various levels of the organisationProficiency in HRIS and payroll software systemsCOMPANY BENEFITSCroud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!

On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

25 days holiday a yearDiscretionary annual performance-based incentiveSale commissionRecruitment referrals bonusHealth & Wellbeing contributionRide to Work schemeRailcardSeason Ticket loanHome office chair and home office screenFree fruit, breakfast cereals, snacks, and tea & coffee in the officeEnhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family LeaveLife assurance and income protectionMedical Cash PlanPensionCurated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)IPA MembershipPeer to peer recognition scheme 'bonusly'Team off-sites/regular socialsYear-round holiday partiesFlexible working optionsDay to make a differenceStandard hours are from 9.00am to 17:30pm. There's flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).
Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. All candidates will be assessed based on merit, qualifications, and their ability to perform the requirements of the role.
OUR VALUESAt Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients, and our communities.
We live and breathe five key values at Croud, which build a culture that elevates everyone, allowing our people to thrive:

In it together - our value on integration, collaboration, and outcomesEye on the future - our value on futurism, creativity, and passionGenerous in spirit - our value on people, development, and inclusionDo what you say - our value on integrity and accountabilityMake a difference - our value on purpose and impact
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