Join the team at Burnham–on–Sea set within idyllic Somerset where there's dramatic natural beauty all around.
Marine Drive, Burnham-on-Sea, Somerset TA8 1LA GBR Job Details Position: Head of Department – Head of Food& Beverage Type: Full-Time/Permanent Bonus: Up to 25% Annual Bonus Join ourOne Great Team here at Haven as a Head Food & Beverage leading the multivenue Dining Experience: driving innovation and excellence to ensure that everyGuest & Owner on our park has a great time with memories that last alifetime.
As Headof Food & Beverage you'll be at the helm of a substantial Food &Beverage team, across restaurants, bars, well known Brand takeaway's &large entertainment show bars.
Leading with clear direction and plenty ofmotivation.
You'll inspire and motivate your team to hit their goals and keepup high standards.
You'll be hands-onwith performance, offering feedback to help your team grow, tackling anychallenges, and supporting their development.
Managing resources like budgetsand tools will be key to keeping things running smoothly.
You'll also be thedriving force behind fantastic guest experiences, continuously improving how weinteract and solving any issues that pop up.
Plus, you'll make sure everythingstays safe, compliant, and on point with company policies.
KeyResponsibilities Leadership :Provide strategic leadership to the Food & Beverage team, setting cleargoals and expectations, and motivating the team to achieve positive results anddevelop a focussed Team.
Ensure all new team members receive an engaging 90-dayinduction and training plan to set them up for growth with Haven.
Guest experience: Interacting with guests, building trusted relationships withowners, and addressing both their needs and concerns.
You will be responsiblefor handling escalated guest issues and ensuring that they are resolvedpromptly and satisfactorily and gathering and analysing guest feedback to makecontinuous improvements.
Strategic Planning: Develop and implement strategic plans to achievedepartmental and organizational goals, including budgeting and resourceallocation.
Team Management: Engage, educate, support, and appraise your team members,cultivating a workplace atmosphere that emphasises cooperative efforts,creativity, and career advancement.
Performance Optimization: Continuously assess departmental performance andimplement improvements, ensuring efficient processes and high-quality outcomes.Assist your Team Managers in achieving annual sales growth and surpassingprofit targets by enhancing the service, as well as food and drink offerings.
Stakeholder Engagement: Collaborate with internal and external stakeholders tobuild key relationships, identifyopportunities for growth, and ensure guest satisfaction.
Compliance: Ensure that all departmental activities adhere to relevant laws,regulations, and industry standards.
Reporting: Provide regular reports to senior management, highlightingdepartmental achievements, challenges, and future plans.
Requirements - Priorsenior-level expertise and high-level knowledge in food & beverageoperations - Multivenue experience an advantage - Demonstratingproven expertise in leadership and organization, with a strong ability toenhance team performance, foster personal growth, and develop a diverseworkforce.
- Provenexpertise in developing strategic plans and addressing problems.
-Effective communication and interpersonal skills.
- Provenhistory of accomplishing goals within the department and across theorganisation.
-Knowledge of industry trends, regulations, and best practices.
- Commercialminded with evidence of successfully managing costs in line with exceptionaldelivery.
- Highlyeffective at organising tasks with a focus on meticulous detail.
-Proficient at making calculated choices and adeptly prioritisingresponsibilities, maintaining focus during busy periods WhatWe Offer Salary: £42,000 - £48,000 plus 25% annual bonus opportunity.
On-site accommodation, subject to availability and T&Cs.
An inclusive, supportive work environment.
Comprehensive training and ongoing support.
Career development opportunities, including fully funded qualifications.
Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
Howto Apply To applyfor this role, click apply now and answer a few quick questions, which shouldtake about 5 minutes.
Once submitted, a member of our team will reach out toyou.
If successful, you'll be invited for an interview, where we'll assess yourskills, experience, and suitability for the role.
If yourequire any assistance or reasonable adjustments during the applicationprocess, please contact us at: Diversity,equity, and inclusion are at the heart of who we are and what we do.
Weencourage applications from all backgrounds, communities and industries and weare ready to discuss any reasonable adjustments or flexibility that you mayrequire, including whether a role can be full-time, part-time or a job-share.