Closing Date2025-03-01Job Title: Head of Developer ServicesLocation: Hybrid between Head Office in Durrington (Worthing) 2-3 days pw and homeContract Type: 12 month fixed-term contract (potential to go perm)Hours: 37 hours per week, Monday - FridaySalary: Salary commensurate to experience, car allowance and bonus up to 20%It's an exciting time to join Southern Water.
Our Business Plan for 2025 to 2030 is our largest and most ambitious plan to date.
We're going to enhance the health and wellbeing of our communities, protect and improve the environment and help to sustain the local economy.
Read on to see how you can get involved!Job OverviewDue to expansion, we are excited to be recruiting for a Head of Developer Services to join our organisation, initially on a 12 month fixed-term basis but with potential to become a permanent member of the team.Reporting directly into our Chief Customer Officer, our Head of Developer Services will be responsible for setting the strategic direction for our Developer Services department, with accountability for understanding future growth needs.
It will inform investment decisions as well as manage operational water and waste connection services for our business and domestic customers.
The role will require a blend of operational and programme leadership to deliver our developer experience improvement plans.
It requires energy, a passion for working in a challenging sector and a real desire to support and educate customers on the journey ahead.
Duties will include but are not limited to:Leading and managing a team of 80-100 FTEs, alongside supplier colleagues, to deliver against our strategic and operational goals to achieve D-Mex improvement plan.Overseeing the delivery of multi-million-pound water and wastewater infrastructure projects, ensuring they're on time, within budget, and meet the highest quality standards.Building and managing strong relationships with executive-level stakeholders, including housebuilders, national infrastructure project leaders, and corporate clients.Driving the implementation of our Developer Measure of Experience (DMEX) improvement plan, mitigating financial penalties, and unlocking potential opportunities.Leading the delivery of transformation initiatives to enhance customer experience, streamline operations, and improve health and safety outcomes.Create and embed new operational model to deliver AMP8 requirements.End to end ownership of new connections and clear governance framework to ensure compliance.About YouThe ideal candidate will have demonstrable experience leading large-scale infrastructure projects with a strong understanding of health and safety requirements.
Strong interpersonal skills are a must, with the ability to both constructively challenge and influence at an executive level as well as manage diverse teams of both in-house and outsourced colleagues.Experience with the water sector is not essential, but experience working within a regulated industry would be advantageous.PackageThis role will be full time, Monday to Friday with a hybrid approach to working between our Head Office in Durrington (Worthing) 2-3 days per week and home.We are offering a competitive salary commensurate to experience as well as a car allowance and other benefits including:Company and performance-related bonusSingle cover private medical insuranceGenerous pension with up to 11% company contributionLife assurance payment equal to four times your annual salaryHealth benefits through a Cash PlanTwo paid community volunteering days a year25 days annual holidayOccupational health servicePerkbox benefits offering discounts and savings on several products and experiencesStudy support may be available for job-related qualificationsWe offer competitive maternity leave and flexible return to work optionsJoin our Customer & Community team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment.Does this opportunity excite you but you're not 100% sure if you meet all the requirements for the role?
Or are you concerned that 'normal' office hours aren't possible given your personal circumstances?
Whilst we can't accommodate every flexible working request, we'll try to find a practical solution.
So why not engage with us and find out more about this role?Our customers are at the heart of everything we do, because delivering water for life is our core purpose.
To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently.
All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority.
That's why our people join together and support when and however needed to make sure our customers get the service they deserve.
During your interview, your manager will speak to you about any incident support rotas that apply to your position.Privacy Statement:Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.All applicants must be eligible to live and work in the UK.
You will need to provide evidence of eligibility (e.g.
a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process.
If you do not meet these criteria, your application will not be considered.