Head Of Customer Insight

HEAD OF CUSTOMER INSIGHT (CX) UP TO £85,000 LONDON Harnham is working with a well-known financial services business, hiring for a Head of Customer Customer Insight.
The Head of Customer Insight will be responsible for building out a new function within the business, with the aim of turning measurement of CX into a science.

THE ROLE: The Customer Insights Manager will :
Be involved in research that provides insights and analysis to the wider business and supporting optimisation of customer journeys.
Analyse quantitative and qualitative data across Speech Analytics and VoC for customers.
Be responsible for highlighting key customer pain points and developing reports and tracking to ensure groupwide actions to resolve them.
Define CV principles to support the development of customer experiences.
Lead and hire for a team of CX professionals.
YOUR SKILLS AND EXPERIENCE: The Customer Insights Manager will have the following skills and experience:
Proven experience in delivering CX improvement initiatives.
Excellent experience telling stories with data Customer focused projects such as VoC projects.
Mixed methods research experience.
Experience managing change.
Line Management experience is essential.
HOW TO APPLY: Register your interest by sending your CV via the apply link on this page.