What you'll be doing… A new opportunity has arisen to join Future as Head of Client Success on a 12-month maternity cover basis.
This role involves managing, mentoring, and leading a team of Client Success Project Managers and Producers, who are responsible for the post-sale delivery of Branded Content and Creative Solutions, providing continuous improvement to the team and their output.
You will solve issues that affect the operational capabilities of the team and define and implement best practice processes, workflows, and SLAs to deliver project management capabilities.
Reporting to the Commercial Director of Operations, you will oversee workload management from pitch resource planning through to delivery, maintaining oversight of projects and translating corporate goals into commercial strategy to lead the team to achieve this.
Experience that will put you ahead of the curve… Background in publishing and production Proven experience in leading a project management or production team Data-driven, analytical, and strategic thinker, with excellent problem-solving skills Strong organizational skills, including attention to detail and the ability to multitask Experience in high-level stakeholder management both internally and client-side Ability to understand client RFPs and translate these into production quotes and schedules Campaign experience on high volume, high-value multi-channel bookings where content creation is required Strong knowledge of project and account management best practices, as well as digital media products, standards, and best practices Performs role through a sales strategy lens that prioritizes the client's needs while protecting the interests of the business Excellent written and verbal communication skills (both internal and client-facing) Able to establish a consistent approach to manage team performance and output Knowledge of the commercial advertising landscape for publishers What's in it for you The expected range for this role is £49,000 - £75,000.
This is a Hybrid role from our London Paddington Office, working three days from the office and two from home.
… Plus more great perks, which include:
Uncapped leave, because we trust you to manage your workload and time When we hit our targets, enjoy a share of our profits with a bonus Refer a friend and get rewarded when they join Future Wellbeing support with access to our Colleague Assistant Programmes Opportunity to purchase shares in Future, with our Share Incentive Plan Internal job family level: Commercial 4
Who are we… We're Future, the global leader in specialist media.
With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action through our specialist websites, magazines, events, newsletters, podcasts, and social spaces.
We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!
Our Future, Our Responsibility - Inclusion and Diversity at Future We embrace and celebrate diversity, making it part of who we are.
Different perspectives spark ideas, fuel creativity, and push us to innovate.
That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.
When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life.
It's not just about what you bring to the table — it's about making sure the table has room for everyone.
Because a diverse team isn't just good for business.
It's the Future.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
Find out more about Our Future, Our Responsibility on our website.
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