Service Designer | 6 Month Contract | (Outside IR35) | Onsite Required Weekly | Edinburgh Day Rate: circa £550 per day Job Description: The Service Designer will focus on designing user-centred services for the replacement of core systems in a government service.
They will work to re-engineer processes, remove unnecessary manual handling, and ensure compliance with the Digital Scotland Service Standard, while improving the overall user experience.
Responsibilities for External Candidates Lead the design of end-to-end services that are user-focused, accessible, and aligned with project objectives.
Conduct workshops and co-design sessions with stakeholders to develop service blueprints and journey maps.
Collaborate with business analysts and user researchers to identify pain points and opportunities for automation and improvement.
Design processes that optimize the use of cloud-hosted SaaS platforms, ensuring scalability and efficiency.
Work with the project team to ensure designs meet DSSS criteria and support regulatory compliance.
Prototype and test service designs to gather user feedback and iterate on solutions.
Advocate for user-centred design principles throughout the project lifecycle.
Provide documentation and guidance for the implementation of service designs Key Skills Experience designing services for government or regulated sectors.
Strong knowledge of user-centred design, service blueprinting, and journey mapping.
Familiarity with automation, process re-engineering, and cloud-hosted solutions.
Experience with Digital Scotland Service Standard and its assessment process.
Ability to communicate and collaborate effectively with multidisciplinary teams.
Proficiency in prototyping and testing tools.
This role has been deemed outside IR35 by the client.
Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland.
Please click the link to apply.
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