Job summary The Haematology team in Wrexham is looking to recruit an enthusiastic, motivated individual to join our team of Medical Secretaries.
The post holder will provide a comprehensive and efficient secretarial support service to the team based in the pathology lab in Wrexham hospital.
By the nature of the duties, the post holder will be naturally empathic, be required to maintain confidentiality and will be expected to deal with staff, patients, carers, relatives and other visitors to the Department, in person, via email and in writing, with courtesy and discretion promoting a positive environment on a daily basis.
The ideal candidate will have a typing qualification or equivalent levels of experience, good knowledge of IT packages (including WPAS/iFit/WCP/EPOC/EPRO) and medical terminology, and be able to support the team primarily in the typing of clinical letters, distributing and sorting mail and filing, and maintaining excellent communication channels with GPs, Consultants, Nurses and other hospital departments.
The post holder will be able to communicate by phone, email and in writing, book appointments, meetings and training events.
During the absence of the senior medical secretaries, you will be expected to provide cover of their role, including the cover of additional duties as and when appropriate.
Work will also be delegated to you as appropriate by the Senior Medical Secretaries.
Main duties of the job Collect and collate information as directed by the Senior medical secretary and or administration manager.Act on own initiative to prioritise and plan own workload to meet service level agreements and key performance indicators and will reflect on and improve own performance, supporting change management and improvements to procedures and service developmentsThe post holder will adhere to standard operating procedures and protocols and will advise and support colleagues on these, making judgements requiring a number of options, using experience from a broad skill base related to their practice.The post holder will monitor and review any patient forms /details and items pending further action, chase outstanding responses and information.
The post holder will provide information and advice to patients and relatives about admissions and appointments.Capture and transmit information using electronic communication media, working to agreed protocols/standard operating procedures within each speciality working autonomously.The post holder will accurately input and maintain the patient administration systems ensuring data quality at all times.The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients.
The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales .
Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.Please check your email account regularly.
Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.Applications may be submitted in Welsh.
Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Person Specification Qualifications Essential NVQ Business Administration L3 or equivalent experience RSA /OCR level 2 or equivalent experience (must be a proficient user of Microsoft word) IT related qualification CLAIT plus/ECDL or equivalent experience Desirable AMSPAR - City & Guilds L3 NVQ Customer Service L3 Experience Essential Knowledge of a range of administrative processes Experience of working in a busy office environment Desirable Experience of working within the NHS Skills Essential Competently communicates professionally and effectively with all levels of staff both verbally and in writing Proficient in use of Microsoft office applications Experienced in planning and organising and prioritise own workload Flexible and adaptable to changing service demands Excellent organisational skills Desirable Minute-taking skills Knowledge Essential Evidence of Continual Personal development Ability to deal with sensitive information Desirable Medical terminology Personal Qualities Essential Team player Approachable/Friendly Reliable Develops own practice through reflection and learning Empathetic