Description MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good.
That's why we make buildings work, not just for profit, but for people and the planet too.
MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Most job descriptions read like a recipe without a clear picture of what the final product looks like.
We want to give you a picture of who we are and the role we are looking to fill.
If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion.
We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.
At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted.
We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.
Our MAPP values underpin everything we do.
We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be.
As an organisation, we are growing, and have done so for the last five years.
We promote about 10% of our office-based roles in a year.
We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply.
We are always on the lookout for great character – that is what makes us MAPP people.
If that is you, we would love to meet you!
Title, Team and Role Summary Title : Guest Experience Coordinator Team : Occupier Services Who Does This Role Report Into?
Workspace Experience Manager Role Summary / Purpose and Scope As Guest Experience Coordinator, you are the first and last interaction people experience when visiting MAPP Workspaces.
Being welcoming and hospitable to colleagues, clients, suppliers and guests helps everyone as they ease into the working routine, and of course is a reflection of MAPP's values.
The GXC Role involves outstanding front of house service delivery to employees, clients and occupiers at MAPP, as well as managing the front facing meeting rooms, and providing operational support to ensure smooth and effective running of the MAPP workspace.
Skills, Knowledge and Values Skills (People & Technical) Lead as service ambassador at MAPP, including understanding that MAPP's image is reflected through a high level of service in engaging with all parties.
Take on a sense of pride and ownership of the Front of House area.
Deliver memorable front of house experiences with great personalities to employees of MAPP, occupiers, clients and guests.
Including meeting and greeting all visitors in aprofessional courteous and efficient manner, and dealing with any concerns efficiently.
Calendar management and in accordance with the daily calendar and room bookings, set up and manage meeting rooms as required including lunch orders Promote a high level of satisfaction among employees and visitors responding to their service requirements.
Maintain the highest standard of building management and cleanliness within the reception and meeting rooms in accordance with agreed specification.
Implementing outstanding reception procedures including; key handling; organising incoming and outgoing post; scanning cheques; overseeing the reception inbox as well as reception enquiries; managing bay lift visits; bookings of amenity space; and regular stock check of office snacks and stationary.
Reporting service failures to the Workspace Experience Manager and owning their resolution.
Communicating progress updates and managing the ticketing process in any designated system.
Assisting with any H&S evacuations and emergency procedure Strong interpersonal skills, capable of communicating at various levels including empathy, and ownership when things inevitably don't go quite to plan.
Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements Values & Behaviour Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work including attention to delivery to all stakeholders Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
Strong written and verbal communications including report writing Experience and Salary Level of Experience / Certifications: Experience of working in a similar role Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday Salary Range (Based on Experience) £23,000 to £31,000 per annum, depending on experience.
We believe property management can be a force for good.
That's why we make buildings work, not just for profit, but for people and the planet too.