Group Head Of It Service Delivery

Newly created role with global accountability for service & support to end usersSenior leadership role, managing a large international teamAbout Our Client The client is a large international group who have created this as a new role to bring global collaboration and best practice to IT Service Delivery.
Job Description This person will be accountable for all global service delivery teams, developing and mentoring their people.

They will design and implement ITSM services, processes, standards and technology.

They will establish and maintain service level agreements, and key performance indicators, and will resolve escalated and complex issues and conflicts relating to service delivery.

This role will develop and execute a continuous improvement plan for IT service delivery.
The Successful Applicant We are looking for a proven leader in service delivery, with management of globally dispersed teams (10+ heads).
Applicants must have worked in supporting devices across laptops, printers, meeting room technology and mobile devices.
Experience acting as the technical recovery manager for major incidents would be needed for this role.
What's on Offer A salary of between £100,000 and £115,000 with a company car allowance, and bonus.
There is hybrid working, with the expectation that you'd be in the office 2-3 days a week, with some international travel when required.

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