Graduate Engineer - Level 1 Engineer Location: Bedford, MK42 (Onsite everyday) Role offers: £25,000 Benefits (including 10% performance-based bonus, private medical insurance, life assurance, pension contribution of 6% from the company, and 26 days holiday) great career ladder and progression Are you a recent A-level or BTEC Engineering graduate?
Are you excited to start your career in a role that offers development, training, and real progression?
If so, this opportunity could be for you About Company: Leading, international organization producing imaging Solutions.
They are currently expanding their Healthcare division and looking for a new graduates to join them.
Their extensive portfolio includes diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, in-vitro diagnostics, regenerative medicine, and life sciences.
They are passionate about innovation and excellence, constantly striving to improve healthcare outcomes around the world.
Role Overview: As a Level 1 Engineer , you will be the first point of contact for customers, helping resolve technical issues over the phone or triaging more complex issues to Level 2 Engineers.
You'll play a vital role in ensuring our clients' systems are up and running smoothly, while also gaining valuable hands-on experience with cutting-edge healthcare technology.
This is a perfect role for someone who is eager to learn, has great communication skills, and is looking to grow career as an Engineer.
Key Responsibilities: Serve as the first point of contact for customers seeking technical assistance via phone or email.
Perform remote troubleshooting and assist customers with diagnostic techniques.
Identify and provide the best solutions based on customer issues.
Escalate unresolved issues to Level 2 Engineers.
Track and manage case details and customer interactions in our service system.
Coordinate with field engineers and manage their schedules.
Ensure timely issuance of spare parts requests to support engineers.
Maintain high levels of customer satisfaction through efficient and effective communication.
What We're Looking For: Education: Recent A-Levels or BTEC in Electrical or Mechanical Engineering (or a related technical discipline).
Customer Service: You enjoy helping people, are good on the phone, and thrive in solving problems.
Communication Skills: Clear, professional, and articulate both verbally and in writing.
Flexibility: Willing to work rotating weekly shifts (8-4, 9-5, 10-6).
Adaptability: Able to learn new processes quickly, think creatively, and handle multiple tasks.
License: You must have a valid UK driving license.
Why Join Us?
Professional Growth: This role provides an opportunity to develop into a Level 2 Engineer, with ongoing learning, mentoring, and promotions within the organization.
Great Benefits: Enjoy a competitive salary, a 10% performance-based bonus, private medical insurance, life assurance, and a 6% pension contribution from the company.
Work-Life Balance: 26 days of holiday, plus opportunities to work in a dynamic and supportive environment.