Job summary *No Agencies Please*Lance Lane Medical Centre is looking to recruit a part/full time Receptionist/s to join our friendly and established team.Hours and days are negotiable.We are looking for someone who is enthusiastic, driven, a team player with fantastic customer service skills who is willing to learn and likes to make a difference.The role will be mainly patient facing with duties including front desk, scanning, prescription requests and general administration work.
You should be EMIS proficient, but we are happy to develop these IT if needed.GP Reception Experience and knowledge of EMIS Web is ideal but is not essential.
All training will be provided.
Main duties of the job This role involves greeting and booking patients in atreception, booking and cancelling appointments.Answer incoming telephone calls and ensuring calls aredocumented and directed where appropriate.
Ensure correspondence are filed electronically in correctpatient records.Assist with daily administration duties such as filing, pickingup emails, scanning, dealing with queries and processing prescriptions.
Undertakeadministration tasks as allocated on rota organised by Manager.
About us Lance Lane Medical Centre is a well established GP practice inWavertree, South Liverpool.
The Practice has approximately 6,500 patients.
Weare CQC rated Good (2022).Weare a friendly, forward thinking and hardworking practice.
We work together as ateam to provide an excellent high quality service to our patients which isorganised and consistent and we have a genuine, family orientated andpersonalised approach to our strive to maintain a supportive team environment for ourclinical and non-clinical staff members.LanceLane is part of CWN PCN (Childwall and Wavertree Network) with additionalsupport received from Clinical Pharmacists, Pharmacy technicians, Health and well-being coaches,Social Prescribers, First Contact Physiotherapists, Mental Health Practitioners and Care co-ordinators.
Job description Job responsibilities Receiving patients, consulting with members of practice teamHanding completed repeat prescriptions to patient/representative and checking names and address and code appropriately.Be able to cover all reception position as necessaryProcess appointment requests for today/future appointments from patients by telephone and in person.Deal with visits/requestsReceiving telephone callsForwarding calls to the correct destination when necessaryTaking messagesReceive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.To have a thorough knowledge of all practice proceduresTo work in accordance of written protocolsPulling/filing notes for summarising and updating as necessaryFiling/Scanning post in medical recordsFax and photocopy as requestedCompleting/filing electronic documents through workflowCompleting tasksRegistrations of new patients computer data entry and medical recordsProcess patients changes of address computer data and medical records (have knowledge of practice area)Process repeat prescription requests in accordance with practice guidelines Person Specification Skills, Knowledge and Experience Essential Customer Service skills Communication Skills Team Player Willing to learn Quick learner Quick thinker Ability to work under pressure Organised Flexible approach Initiative Motivated Hardworking Enthusiastic Desirable Basic IT skills GP reception experience/experience Primary care knowledge/experience Emis system knowledge NHS experience