Gp Practice Receptionist Team Member

Details of the offer

Job summary We have a vacancy in our Reception team this role includes reception duties, answering the phone, making outgoing calls and administration tasks relating to patient recordsRota Pattern:Normal working hours will be Monday to Friday between up to maximum of (to be discussed at interview).
There may be some occasions where working outside these core hours are required.Post holders must be flexible to change days/hours if required.As a Call Handler/Receptionist you are the first port of call for all incoming communication within an active and busy GP practice.
You will be responsible for liaising with the practice team, patients, hospitals, care homes and third party organisations.Within this role you will need to have excellent communication skills and maintain a professional manner at all times.
You will be responsible for maintaining patient bookings and amending if necessary, complying with patient confidentiality and GDPR.
Be able to undertake multiple tasks while working to time constraints.
There will also be a requirement to cover the reception desk on an ad hoc basis.
Main duties of the job To answer phones to incoming calls in a timely,polite, and patient focused manner To take telephone calls from patients and accuratelymake/cancel appointments and record all essential information on EMIS.
On receipt of patient call, search computerisedpatient records, checking patient details and patient confidentiality.
Identify callers requiring an immediate emergencyresponse and escalate the calls to clinical team as per protocol.
To direct patients over the phone to the appropriateprofessionals or services through signposting or direct to the care navigator Deal with patients enquiries in relation toresults, and book appointments when requiredCover the reception front desk as required Maintaining confidentiality at all times withparticular reference to patient confidentiality and Data Protection Act Advise the Team Leader of any problems and takeappropriate action as directed About us We are a 2 partner GP practice based in Penrith, serving over 11,300 patients, rated CQC Outstanding and we are also a training practice.This role is based within our Practice Support Team (PST) consisting of: Care Navigators, Record Administrators, GP Assistant, Clinical Administration/Medical Secretary and a Meds team.
Job description Job responsibilities Experience not necessary but would be advantageous, Full training will be given.
To answer phones to incoming calls in a timely,polite, and patient focused manner To take telephone calls from patients and accuratelymake/cancel appointments and record all essential information on EMIS.
On receipt of patient call, search computerisedpatient records, checking patient details and patient confidentiality.
Identify callers requiring an immediate emergencyresponse and escalate the calls to clinical team as per protocol.
To direct patients over the phone to the appropriateprofessionals or services through signposting or direct to the care navigator Deal with patients enquiries in relation toresults, and book appointments when required Maintaining confidentiality at all times withparticular reference to patient confidentiality and Data Protection Act Advise the Team Leader of any problems and takeappropriate action as directed Contribute to the continuous improvement of serviceprovision communicating service user feedback to the Team Leaders whereappropriate To ensure that at the end of shift working areas areleft clean and tidy To perform any other relevant duties that may bedictated by the changing needs of the service To provide ad hoc Receptionist cover Participate in practice meetings, in training andother activities Processing requests for appointments, visits andtelephone consultations, and ensuring patients are directed to the appropriatehealthcare professional Processing and distributing incoming (and outgoing)mail.
Taking mail to the post office.
Taking messages and passing on information Provide and receive routine information, to informwork colleagues, patients and clients Receive sensitive information and ensure thisinformation is relayed correctly Exchange information with patients, relatives andstaff on a variety of departmental matters and procedures Understand that barriers to communication may include anxious patients, cultural differences, language or other communication difficulties Participate in team meetings and staff training, which may fall outside of normal working hours (Time will be paid for attendance at normal hourly rate) Work collaboratively with colleagues both internal and external to the practice.
Ensure collaborative working within the practice and the locality to share good practice and make best use of skills and knowledge Help support locality/PCN initiatives at practicelevel Person Specification Experience Essential Experienced and competent in the use of Microsoft Office systems.
Being able to work on own initiative and individually as well as part of a team.
Experience using computer systems and dealing with people in a customer service role Desirable Experience in a GP practice or other healthcare setting Previous reception or call handling experience.
Qualifications Essential Grade 3/4 GCSE English or equivalent Desirable NVQ Level 2 or equivalent in customer care or administration or reliable and proven work experience in a relevant role


Nominal Salary: To be agreed

Source: Talent_Ppc

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