Job summary An opportunity has arisen for a medical receptionist to join our friendly and supportive surgery team at Williton and Watchet Surgeries.
Main duties of the job The successful candidate will enjoy working with people and be able to maintain a calm and professional approach whilst working in a busy and intense environment.
Excellent communication, organisation and interpersonal skills are essential.Regular hours will include finish times during the week and there is a requirement to cover Saturday mornings on a rota basis with the team.
About us We offer a competitive salary, generous annual leave entitlement, and our staff are eligible for the NHS pension scheme.
Job description Job responsibilities To provide reception and administration duties for the practice, dealing with incoming enquiries by telephone and in person in a polite and efficient manner.
As the central point of contact at our practice, our receptionists are required to give a positive and friendly welcome to patients, their families and carers, visitors and colleagues.
Duties will include, but are not limited to greeting and directing patients, booking appointments, patient registration, liaising with external agencies such as secondary and community care providers, and conducting general administrative tasks for our practice team.Please see our full Job Description for further details.
Person Specification Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Desirable EMIS user skills Experience Essential Experience of working with the general public Desirable Experience of receptionist duties Experience of working in a healthcare setting Experience in an administrative role Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Qualifications Essential GCSE English and Mathematics - grade A* to D/9 to 3 or equivalent Desirable Typing qualifications