Job summary A vacancy has arisen for a permanent administrator at Towcester Medical Centre for 15 hours per weekWe are a high performing GP surgery serving a growing population.This role is varied, busy and very rewarding.
Main duties of the job We are looking for afriendly, positive individual who can remain calm under pressure.
Thesuccessful candidate will have strong communication skills, be a good teamplayer but also be able to use their own initiative.
IT literacy is requiredbut we will give full training on our clinical system.
About us The whole team here at Towcester Medical Centre are strongand supportive.
We enjoy working together and we enjoy serving our community.
Job description Job responsibilities The purpose of the role is to:Offer general assistance to the practice team and project apositive and friendly image to patients and other visitors, either in person orvia the telephoneUndertake a variety of administrative duties to assist inthe smooth running of the practice including the provision of secretarial andclerical support to clinical staff and other members of the practice teamProcessing insurance reportsProducing patient summaries and medical recordsSupporting QOF and running reports on EMISAccurately clinically coding data on EMIS into patient records.Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed action.Scanning of patient related documentation and attaching scanned documents to the patient healthcare records.The successful candidate will be able to work together as a team and individually.Previous Primary care experience would be an advantage for this role but training will be provided for the right candidate.Duties and responsibilities:Processing and distributing incoming (and outgoing) mailTaking messages and passing on informationFiling and retrieving paperworkComputer data entry/data allocation and collation/ clinicalcoding; processing and recording information in accordance with practiceproceduresInitiating contact with and responding to requests frompatients, other team member and associated healthcare agencies and providersProviding clerical assistance to practice staff as requiredfrom time to time, including word/data processing, filing, photocopying andscanningKeeping the reception area, notice-boards and leafletdispensers tidy and free from obstructions and clutterConfidentiality:In the course of seeking treatment, patients entrust uswith, or allow us to gather, sensitive information in relation to their healthand other matters.
They do so in confidence and have the right to expect thatstaff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this jobdescription, the post-holder may have access to confidential informationrelating to patients and their carers, practice staff and other healthcareworkers.
They may also have access to information relating to the practice as abusiness organisation.
All such information from any source is to be regardedas strictly confidentialInformation relating to patients, carers, colleagues, otherhealthcare workers or the business of the practice may only be divulged toauthorised persons in accordance with the practice policies and proceduresrelating to confidentiality and the protection of personal and sensitive dataHealth & safety:The post-holder will assist in promoting and maintainingtheir own and others health, safety and security as defined in the practicehealth & safety policy, the practice health & safety manual, and thepractice infection control policy and published procedures.
This will include:Monitor and maintain security during working hoursIdentifying the risks involved in work activities andundertaking such activities in a way that manages those risksMaking effective use of training to update knowledge andskillsUsing appropriate infection control procedures, maintainingwork areas in a tidy and safe way and free from hazardsActively reporting of health and safety hazards andinfection hazards immediately when recognisedKeeping own work areas and general / patient areas generallyclean, assisting in the maintenance of general standards of cleanlinessconsistent with the scope of the job holders roleMaintain covid security at all timesUndertaking periodic infection control training (minimumannually)Equality and diversity:The post-holder will support the equality, diversity andrights of patients, carers and colleagues, to include:Acting in a way that recognizes the importance of peoplesrights, interpreting them in a way that is consistent with practice proceduresand policies, and current legislationRespecting the privacy, dignity, needs and beliefs ofpatients, carers and colleaguesBehaving in a manner which is welcoming to and of theindividual, is non-judgmental and respects their circumstances, feelingspriorities and rights.Personal/professional development:The post-holder will participate in any training programmeimplemented by the practice as part of this employment, such training toinclude:Participation in an annual individual performance review,including taking responsibility for maintaining a record of own personal and/orprofessional developmentTaking responsibility for own development, learning andperformance and demonstrating skills and activities to others who areundertaking similar workTeam ResponsibilitiesTo monitor and maintain security during working hoursAbility to deal with difficult/stressful situations calmlyand efficientlyTo work well in a teamCover for colleagues in time of sickness, annual leave andcoursesTo apply oneself diligently to ones work during workinghours, working under ones own initiative, work methodically and takeresponsibility.To be punctual and responsibleTo be discreet and confidential about the details of yourwork both at work and outside of working hoursContribution to the implementation of services:The post-holder will:Apply practice policies, standards and guidanceDiscuss with other members of the team how the policies,standards and guidelines will affect own workParticipate in audit where appropriate Person Specification Qualifications Essential Good standard of literacy Good standard of numeracy Knowledge and Skills Desirable Knowledge of Emis clinical system Personal Skills Essential Excellent interpersonal skills The ability to remain calm under pressure Experience Essential Experience of Admin work Desirable Experience of working in Primary Care