Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry.
We offer multiple career paths for the world's best talent to have a real impact on business and society.
As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next.
We count on your authenticity, exceptional work, and strong integrity.
In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world.
Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT.
This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries.
Global Services is in short, the backbone of BCG.
What You'll Do As a member of BCG's Global IT UX Center of Expertise (CoE), you will be working on the user experience for employees.
You'll be responsible for the creation and testing of service design blueprints research, and the analysis of employee needs and sentiment.
We are seeking a highly creative and experienced Service Designer to join our dynamic cross-functional team.
The ideal candidate will have a passion for designing intuitive and engaging service experiences.
Key Responsibilities: Service Design Development: Develop service design blueprints and guidelines to ensure consistency across services.
Utilize user journey mapping, needs and sentiment analysis, and other tools, methods, or processes to understand and define end-to-end UX.
User Research & Analysis: Conduct qualitative and quantitative user research to understand employee needs, behaviors, and pain points.
Analyze user feedback and usage data to inform design decisions.
Create meaningful and actionable insights into our employees' behaviors, needs, expectations, and pain points.
Collaboration: Work collaboratively across teams, disciplines, and regions to ensure a diverse approach to problem-solving.
Engage with senior leadership, showcasing UX work and evidencing the contributions your research and design work have made to the team's broader strategic initiatives.
Testing & Iteration: Gather feedback to refine and improve service designs.
Iterate on designs based on user feedback and analytics to enhance the user experience.
Innovation & Trends: Stay updated with the latest design trends, tools, and technologies.
Advocate for and implement best practices in user-centered design and Lean UX.
What You'll Bring Qualifications: Bachelor's degree in Product Design, Service Design, or equivalent experience.
Master's degree preferred.
Experience: Minimum of 7 years of commercial experience in service design or UX design, preferably in a large, global enterprise.
Proven experience in research and analysis to create actionable insights.
Practical knowledge of iterative design methods and processes that follow a Lean UX approach.
Comfortable leading UX workstreams in large global teams across multiple time zones, collaborating with a diverse set of stakeholders.
Who You'll Work With BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow.
For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
Boston Consulting Group is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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