Join us as a Global Quality Assurance Reviewer – A&H, Travel (f/m/x) to make more of your specialist expertise and experience.
Make your mark in Claims.
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience.
Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
About the role The Global Quality Assurance team is looking to recruit a talented individual with experience in handling and auditing Accident & Health and Travel claims to join our team on a permanent contract.
Primary responsibility is to perform claim file reviews to evaluate Best Practices compliance and claim handling improvement opportunities, throughout the life of a claim file, across AIG Claims.
Technical and compliance reviews include Accident & Health and Travel claims across all levels of complexity, globally.
How you will create an impact · Complete quality reviews on all files within program guidelines while achieving and maintaining calibrated application of Line of Business best practices and claim handling expectations.
· Organize and execute Benchmark reviews as a Team Lead, including risk assessment, scheduling, sampling, GQA review team oversight, results analysis, stakeholder feedback, addressing queries and reporting of results.
· Establish and maintain effective communication with Line of Business partners including presentation of constructive feedback in a positive way.
· Identification of trends and improvement opportunities with follow-up to ensure implementation of meaningful continuous improvement and/or action plan in partnership with claims.
· Carry out second-line reviews and provide constructive feedback and training where required to drive calibration with our claims partners.
· Commitment to personal development and skill enhancement.
What you'll need to succeed Fluent English with ideally additional European language (German, French, Italian).
Proven claims experience handling and auditing Accident & Health and Travel claims.
Similar experience in other lines of business is desirable.
Excellent awareness of industry practices surrounding Claims Handling together with strong technical knowledge of subject matter and ability to apply it to the role.
Knowledge of key regulatory and legal requirements relevant to Accident & Health and Travel claims.
Experience in claims analysis, Management Information and stakeholder reporting desirable.
Ready to accelerate your career?
We would love to hear from you.
Enjoy benefits that take care of what matters At AIG, our people are our greatest asset.
We know how important it is to protect and invest in what's most important to you.
That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks.
It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers.
At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.
We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
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Functional Area: CL - Claims AIG Europe S.A. (U.K.
Branch) & American International Group UK Ltd