Who We Are The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry.
We offer multiple career paths for the world's best talent to have a real impact on business and society.
As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next.
We count on your authenticity, exceptional work, and strong integrity.
In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world.
Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT.
This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries.
Global Services is in short, the backbone of BCG.
What You'll Do As a Product Owner delivering automation for IT Service, you'll be responsible for carrying out BCG's bold GenAI agenda to transform the IT customer experience at BCG.
This domain is instrumental in realizing our IT & Business Platform's ambition to increase the speed and quality of support for BCG employees as an early adopter of latest tech trends.
You will work in an Agile environment and report directly to the Portfolio Lead to deliver Initiatives with measurable value and business outcomes.
Stakeholder management is pivotal for this role, as you will often partner with customers to articulate the "What" and "Why" that drives your feature roadmap priorities and how you will collectively measure success over time.
Additionally, you will regularly work with your development Squad to deliver the "How" to bring your roadmap to life.
In your first 90 days you will collaborate with a cross-functional team to ensure the successful implementation and integration of a GenAI-powered chatbot, identifying potential risks and managing the change across BCG to ensure seamless deployment and operations to achieve our OKRs.
What You'll Bring • Bachelor's degree required • 8+ years' experience working as a Product Owner, Product Manager, AI/GenAI practitioner, ServiceNow Solution Consultant, or related IT Service Management role • Strong understanding of IT service management (i.e., Incidents, Requests, Problems, Changes) • Proficiency in Agile methodology, experience in Atlassian stack (i.e.
JIRA) or related tools Who You'll Work With You will be a member of the IT & Business Platforms (ITBP) team and will collaborate closely with the Cloud Platform Engineering (CPE) team, IT Service, and our Digital Product Portfolios.
This collaboration will be critical to the successful implementation of the self-service chat bot and other innovative solutions, driving BCG's broader AI transformation agenda.
Boston Consulting Group is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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