German Speaking Customer Service Representative

FRENCH SELECTION (FS)
German speaking Customer Service Representative
Location: Milton Keynes
Hybrid working after probation period
Salary: up to £28,500 per annum plus benefits
Ref: 8153GC
To apply using our preferred format, please visit French Selection website, got to the vacancies page, search job reference: 8153GC
Website: The Company:
A well-known designer and manufacturer with a key focus on sustainability.

Main duties:
To provide excellent customer service and administrative support.

The Role:
- To provide excellent service over telephone, email and live web-chat.

- To process orders through the system and manage shipping documentation
- To resolve customer queries regarding products or services in a timely manner
- To manage returns and refund processes
- To manage payment processes and ensure administration is completed accordingly
- To provide management with customer feedback and suggest improvements where appropriate
The Candidate:
- Fluent in German (written and spoken) - Essential
- Previous experience in customer service - Beneficial
- Able to work one in two weekends
- Proactive, confident and dynamic personality
- Excellent communication skills
- Ability to work in a fast-paced environment
- IT literate
The salary: up to £28,500 per annum plus benefits