German Service Desk Analyst – Chester

German Service Desk Analyst – Chester
Prestigious Chester based client requires an accomplished German Service Desk Analyst to support the German Speaking Global user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £19 per hour. Fluency in English required as well as fluency in German. You will need to be in the office 50% of the time. · Assist users who contact the Service Desk via Web Channel, Phone and Chatbot
· Troubleshoot the user' issues and resolve where possible
· Appropriately log and document incidents using ServiceNOW
· Complete all related administrative duties
· Adhere to all Standard Operating Procedures and Processes
Essential
· Previous experience of working in a Service desk/customer service environment
· Delivery of helpdesk/service desk support
· Working with and troubleshooting M365 and MS TEAMS
· Previous experience in a customer facing role
· Previous experience of using incident logging systems helpful
· Rota system: 7am- 3pm/ 8am- 4pm/ 9am-5pm/10am-6opm. 50% onsite work, must be able to commute to office 50%
· Solid communication skills. Fluency in English and German (reading, writing and speaking)
Click apply now to be considered for the German Service Desk Analyst – Chester role