General Manager / Managing Director

About Us: Welcome to Pyramid Global Hospitality, where people come first.
As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.
Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.
Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Location Description: Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres.
With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm.
The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views.
Chatham Bars Inn is one of Cape Cod's most beloved destinations for family vacations, romantic getaways, and corporate retreats.
Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn's private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions.
The nearby 8-acre Chatham Bars Inn Farm provides the Inn's restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week.
Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program.
The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor.
Overview: Come grow with us as the leader at one of Cape Cods most unique and beautiful resorts!
Memories are made here!
Pyramid Global is an international leader in hospitality and a place you can grow your career internally.
We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits.
We are people focused with a CARE culture at the center of everything we do!
Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.
Responsibilities: As the Managing Director, you will be responsible for the overall operations, strategy, and growth of the resort.
This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the resorts success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.
Strategic Leadership: Develop and execute a comprehensive strategic plan to drive the resorts growth and profitability.Identify market trends, customer preferences, and competitive landscape to make informed business decisions.Set long-term goals and objectives for the resort and work towards achieving them.Team Leadership: Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.Provide guidance, mentoring, and development opportunities to team members.Encourage teamwork and open communication across all departments.Operations Management: Oversee all operational departments including front office, housekeeping, food and beverage, banquets, recreational facilities, and more.Ensure smooth day-to-day operations by implementing efficient processes and procedures.Monitor service quality to maintain the highest standards of guest satisfaction.Financial Management: Create and manage the resorts budget, allocating resources appropriately to various departments.Monitor financial performance, analyze variances, and implement corrective actions as needed.Drive revenue generation through strategic pricing, upselling, and innovative offerings.Guest Experience: Foster a guest-centric culture throughout the resort, prioritizing personalized service and exceptional experiences.Address guest concerns and feedback promptly, striving for continuous improvement.Implement initiatives to enhance guest satisfaction and loyalty.Facilities Management: Ensure the maintenance and enhancement of the resorts physical assets, including accommodations, amenities, and common areas.Implement sustainability initiatives to minimize the resorts environmental impact.Strong management of capital projects.Regulatory Compliance: Stay updated on local and national regulations related to the hospitality industry and ensure the resorts compliance.Maintain health and safety standards for guests and staff.Our Culture: Empowered to Make a Difference At Pyramid Global, we value, support, and recognize the unique contributions of each team member.Our culture fosters growth and collaboration, encouraging excellence and exploration in every role.
We focus on delivering personalized, memorable experiences for our associates, guests, and communities.Our Values: People First, Integrity, Excellence People First: A talented, diverse, and passionate team working together with respect.Integrity: Honesty and accountability to ourselves and colleagues.Excellence: Surpassing expectations through dedication and innovation.Qualifications: To succeed in this role, you should have:
A proven track record as a successful leader as a hotel or resort General Manager or Managing Director role.Independent luxury and lifestyle experience required, preferably at a high-volume 4 or 5 star resort.A minimum of 7 years of hospitality experience showing progressive growth.A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.Exceptional leadership and communication skills.Problem-solving abilities and critical thinking skills.Commitment to meeting all deadlines.The flexibility to adapt to varying shifts, including weekends and holidays.A commitment to maintaining a positive and organized work environment.Seasonal experience preferred.
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