We have an exciting opportunity for a General Manager to join us here at Buzz Bingo Wakefield. This is a Full Time role. You will work across all opening hours of the business. Paying up to £45,000 depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way!
We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You'll Play As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service.
Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to:
Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and moreThrive App – for your mental wellbeing approved by the NHSMy Eva – an online financial expert to help with any money-related mattersBuzz Brights Apprenticeships at management levelBuzz Learning, our digital learning platform with access to 100s of online coursesAccess to Trained Mental Health Advocates for advice on your mental wellbeingStaff discount 50% off bingo tickets, food & soft drinksRefer a Friend SchemePension SchemeYour Responsibilities as Part of Our Team Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performanceImplement centrally generated brand strategy flawlessly at a local levelEnsure adequate levels of staff are deployed in each area to maximise customer service throughout the dayFormulate the Club's local strategic planEffectively communicate the Club and company strategy to the teamProvide clarity of performance expectations through regular feedback and performance reviews for the teamRecruit and retain a team that deliver outstanding customer service and retail standards across all areas of the ClubDrive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every sessionEnsure that the team critically evaluate the feedback received from all Customers and respond to thisHave a highly visible presence in all areas of the Club at peak trading timesEnsure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standardsEnsure the Club is operating in strict accordance with the Company's Operating Manuals, standards and proceduresEnsure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and liveThe Winning Combination We're Looking For You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industryYou bring business awareness to decision making and understand the commercial drivers of the businessA relentless focus upon customer service standards with strong attention to detailA flexible approach to managing, motivating and influencingEffectively involves the team in maintaining standards and solving problemsSelf-aware and welcomes constructive feedbackYou are prepared to make tough people decisionsCommitted to your own and other's developmentYou are able to manage and drive new initiatives through othersKeep the focus on customer service even when under pressure and show resilienceYou consistently invite and respond to customer feedbackA commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing LawsApplicants must be 18+ #BB1
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