Our General Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high operational standards and smashing commercial targets.Responsibilities Take full ownership of the store management, ensuring everything is in place to hit commercial targets with responsive management of budgets and cost controlsOverseeing the complete business operation, maximising profitable sales and growth while creating a unique customer focussed environmentTaking the lead in creating a great place to work for everyone on a day-to-day basis whilst thinking ahead to ensure your team have a development journey with DobbiesSparking your team's passion for delivering the best customer experience possible by creating a brilliant customer journeyObserving your team's service levels, identifying ways they can improve and finding the best way to suit that individual in coaching them to improveWorking closely with our central support teams, maintaining excellent communication, stock supply and responseEnsuring all compliance with health & safety regulations, whilst caring for employee and customer welfare at all times Who we are looking for Retail management expertise with proven experience of leading multiple direct reports and their teamsCommercial awareness and understanding of budgets, profitability from driving retail sales and improved ways of workingAbility to identify training needs.
You'll be effectively coaching and training all levels ensuring teams are delivering a first-class customer experienceExcellent communication skills.
You'll ensure that successful initiatives and actions are shared across the business and that performance is monitoredAdaptability.
You'll act quickly and enthusiastically to changing priority, workload and conceptsPositivity managing change.
You'll lead the team through each season with care and motivation to deliver bestCan demonstrate our values at all times - we're one team, getting better everyday.
We bring a smile.
We live and breathe gardens.
We make it work for our customers What we offer Generous annual leave entitlement.
Use your holidays when you want with limited statutory days off requiredTreat yourself with generous uncapped discount across our stores with 50% off in our restaurants, 25% off in the Garden Centre and 10% off in our food hallsAccess to Wagestream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial adviceAccess to Retail Trust - seek confidential support, access to a virtual GP, free counselling servoce and discounted retail rewards with our employee wellbeing platformAccess to Dobbies Academy - continue your development with our eLearning platform and development programmesThriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers About usAt Dobbies, we're proud to have history dating back to 1865.
Founded by James Dobbie, we're the UK's largest garden centre retailer, with 3,800 colleagues and 77 stores, including six Little Dobbies, and a Central Support Office near Edinburgh.Our passion and joy for gardens and plants is what makes us special.
In our stores, we showcase this through own brand and branded products, concession partners and services.
We have something for every season, occassion and style of garden, outside and in.Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.At Dobbies, we champion garden living all-year-round and offer a calendar of events and experiences that bring people and communities together.We're committed to being a great place to work.
We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success.
Together, we make it work for our customers.