General Manager Introduction to the Property A country home from home nestled in 12 acres of Hertfordshire countryside in St Albans; Sopwell House is a family-owned luxury Georgian country house hotel that takes hospitality seriously.
The hotel boasts 126 rooms and suites including 16 individually designed stylish Mews Suites.
For dining and events, there is also Omboo, an Asian dining experience, the Brasserie, Conservatory Bar, Octagon Bar and 15 event spaces perfect for meetings, conferences as well as weddings and special occasions.
Sopwell House is also home to the multi-award winning Cottonmill Spa, a vibrant haven featuring cutting edge fitness, beautiful facilities and world class treatments by the very best British brands.
Cottonmill also has membership programme.
Our customers are a varied mix of individual visitors, celebrations market, corporate and conferences, businesses and agents, both in the local community, nationwide and internationally.
Sopwell House operates in various corporate and leisure markets including tourism, meetings and events, accommodation, hospitality and spa, health and wellness and therefore the ideal candidate will have multi-faceted experience.
Scope & General Purpose of Job We are seeking an experienced and successful General Manager to lead, motivate, and inspire our management team.
AB Hotels is a family-run business built on a passion for guest service and hospitality excellence.
Reporting directly to the owners, who are committed to quality, service, exceptional standards and having a community of likeminded individuals.
The successful candidate will have a track record of success as a General Manager within the luxury hospitality sector, combined with in-depth operational knowledge of a 5-star environment.
You will be a natural motivator and mentor who inspires teams to excel and promote a culture of collaboration, enthusiasm, and high performance.
Ambitious and commercially astute, with the presence and personality to influence every aspect of the day-to-day business and maximise the performance of your team.
The role requires flexibility and exceptional organisational skills to manage high volumes of bespoke events and extensive corporate and leisure business.
Strong charisma, excellent communication skills combined with significant experience in key operational areas such as Food and Beverage, Front Office and Revenue Maximisation are essential.
Key roles in our Family: Monitor and drive financial performance, ensuring property operates within budget and achieves revenue goals.
Ensure all departments deliver exceptional service while meeting or exceeding operational benchmarks.
Foster a positive, inclusive, and supportive workplace culture, ensuring every team member feels valued and empowered to excel.
Develop and maintain open, transparent lines of communication across all departments, ensuring clear expectations, feedback, and goals.
Mentor and develop team members, creating growth opportunities aligned with individual career aspirations.
Work with your senior team to monitor and maximise the profitability and productivity of all departments What would make you the perfect fit?
General Manager experience in a 5* Establishment.
Excellent ability to communicate, motivate and inspire Exceptional operational knowledge in Food and Beverage in multi-outlets including banqueting.
Strong financial acumen Experience with delivering outstanding guest service.
Excellent interpersonal and leadership skills Demonstrates the ability to adapt to a fast-paced, competitive luxury market.
Please kindly include your salary expectations with your application.
All applicants must have the right to live and work in the UK.
Equal Opportunity Employer Sopwell House is an equal opportunity employer.
We are committed to a culture of diversity, equality, and inclusion.
We welcome candidates from all backgrounds and experiences to join our team.