A bit about us.
Grind is a coffee company that was born in London, soon to live in Manchester!
Since opening Shoreditch Grind in 2011, we've expanded across the city with cafés, coffee shops, trucks, and a state-of-the-art coffee roastery.
Now, we're opening our first location outside of London, in the centre of Manchester.
Coffee is at the forefront of what we do and who we are.
We are coffee specialists and have always aspired to deliver the best quality, service, and consistency of product at all our Grind locations.
Each of our cafés has an incredible team serving speciality coffee, mixing cocktails, and cooking amazing food—all to the beat of a great playlist.
Now, we're looking to build another all-star team for our very first café-restaurant in the heart of Manchester, in St Michael's Square.
Every team at every location is involved in our mission to use coffee as a force for good.
Whether it's through sourcing avocado peel straws and recycled material containers on site, creating the UK's first home-compostable coffee pods, or using 100% plastic-free packaging, we want to be the world's most sustainable coffee company.
We set up our own charity, the Better Coffee Foundation, to undo the damage caused by the global coffee industry by recovering ocean-bound plastic with every coffee pod, iced coffee can, and cup of coffee we sell.
A bit about the role.
This is a key role for Grind.
As our first General Manager outside London, we're looking for someone to take on a meaningful leadership role, a little further away from home.
We expect you to lead the Manchester team, driving Grind service standards and operational excellence.
It will be your responsibility to build a team that embodies our values and upholds Grind's culture.
You will need to be able to implement a strong working ethos, connecting all teams on site as well as partnering with our suppliers and internal support teams.
You will need to demonstrate knowledge and skill in training all levels of staff in various areas of the business.
Furthermore, you will need to have had significant exposure to generating rotas, analysing P&Ls, and ensuring business KPI targets are met; these elements will all be a part of your daily duties.
As part of our hiring process for this role you will be onboarding in one of our London sites ahead of our Manchester cafe opening.
Role responsibilities.
Successfully lead a high volume and fast-paced restaurant Effectively lead a team of up to 40 employees To be a leader throughout and support your team with their needs Coordinate and plan the day-to-day, including creating schedules and ensuring shifts run smoothly, with clear daily briefings Schedule effectively and adjust to business needs.
Effectively support your AGM to confidently run the business in your absence Recruit, hire and successfully on-boarded all new team members through GRIND procedures and standards.
Confident in delivering our steps of service in line with GRIND standards.
Lead all teams with effective, clear and concise communication.
Own daily briefings, scheduling and support the team payroll Establish and maintain local service provider relationships to ensure swift support Understand and own weekly/monthly budgets & P&L's, while managing budgets and meeting business targets.
Implement effective staff initiatives and strategies to improve retention and team engagement, while motivating all staff and consistently projecting a positive attitude Provide all teams with up to date and regular training, as per company standards.
Document all training and implement personal development plans.
Be engaged in the team's wellbeing through regular one on one's and team meetings.
Maintain, troubleshoot and repair coffee machines on site through training provided by Grind You'll have.
Strong managerial and leadership skills A keen eye for the finer details Excellent communication skills to enable effective dialogue with colleagues and customers The ability to work well under pressure and use initiative The ability to problem solve and escalate complaints accordingly Strong time-management and prioritisation skills Diversity and Inclusion.
Grind is an equal opportunity employer and we value diversity at our company.
We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
If there are any adjustments you need to help you bring your best self to an interview with us please let us know.
Salary Up to £65,000