General Manager

Job summary General Manager (Interim with Registration)QEF is a Surrey based charity committed to providing life-transforming services that enable people with disabilities to increase their independence and achieve their goals in life.The QEF Care and Rehab Centre is a large 48 bedded, state of the art inpatient rehabilitation unit which focuses predominantly on care and rehabilitation for clients with an acquired neurological injury or a neurological illness.
It's made up of a full multi-disciplinary team, nursing and care staff including activities coordinators, administrative staff and volunteers.
The service is consultant led.We are searching for a dynamic General Manager to take a leading role in the transformation and change agenda so that a culture of continuous and ambitious improvement and efficiency is embedded in service design and delivery.As the General Manager you will be responsible for ensuring that the Care and Rehab Service work in line with the CQC regulations.
You will also be key to ensuring that the daily operations and administrative functions of the service are effective.Key areas of the job role will focus on; compliance with CQC regulations and standards, quality, health and safety and service communications.In this role, you will report to the Head of Service and work closely to deliver compassionate leadership, promote high quality rehabilitation and ensure that the organisation values are central to our practices.This is a 9 Months Fixed Term Contract role.
Main duties of the job Summary of key responsibilitiesLeadership & Transformation: Drive continuous improvement and efficiency in service delivery.Regulatory Compliance: Register as CRC manager and ensure adherence to CQC standards and health legislation.Client Care: Prioritize client welfare, safety, and quality of life.Staff Support & Development: Support, train, and motivate staff to maintain high performance and care standards.Service Innovation: Propose new approaches to improve service efficiency and income.Quality & Facility Management: Ensure compliance with standards and maintain a safe environment.Client Advocacy & Engagement: Address client concerns effectively and promote open staff communication.On-Call Duties: Provide on-call support when needed About us Benefits25 days annual leave plus bank holidaysPension and Life Assurance (4 times basic salary)Westfield Healthcare Cash back scheme and shopping discountsFree on-site parkingBlue Light CardRange of training opportunities provided to ensure career development.Being part of QEF Means:Actively participating in learning, development and feedback opportunities.Promoting QEFs Equal Opportunities policy.Being an active team player.Being an ambassador of QEFs Values and Behaviours o Everyone Matters, o Everyone Works Together, o Everyone Makes a Difference.DISABILITY CONFIDENT EMPLOYERQEF is proud to be an equal opportunities employerWe guarantee to interview all applicants who meet the criteria for a vacancy and to consider each applicant on their ability to do the job.Please contact HR if you require any reasonable adjustment(s) for the application process or interview stage on or on 01372 841 144 Job description Job responsibilities ROLE RESPONSIBILITIESAs a seniormanager of QEF, take a leading role in the transformation and change agenda sothat a culture of continuous and ambitious improvement and efficiency isembedded in service design and delivery.
Apply to be theQEF registered manager of CRCWithin theframework of Care Quality Commission, Health and Social Care Legislation,Safeguarding Procedures and general good practice, to lead on theimplementation of QEFs policies ensuring that the services are safe and ofhigh quality, ensuring that risks are recorded, regularly reviewed and reportedas required.Ensure clientscare and welfare is prioritised, championing clients well-being, safety andquality of life at all times.Provide staff support toensure effective health and social care of clients isin line with legislation and current best practiceProposesuggestions and innovative approaches to service delivery which will maximiseincome opportunities, promote efficiencies and champion personalisation Ensure that theservice continues to meet all legislative and organisational standards and goodpractice guidance through the implementation of effective quality managementframeworksPromote staffengagement by communicating in such a way as to ensure an open and honestculture where staff feel empowered Provideclear direction to enable all client queries, complaints and advocacy mattersare dealt with effectively and efficiently and feeding back to Head of Serviceor other relevant stakeholders where performance or quality may be consideredat risk and need for review.
Develop, trainand motivate staff through leading by example, promoting teamwork, developingand maintaining a learning culture to ensure high levels of performance Ensure thebuilding, environment and equipment is maintained to a safe standard throughregular review with the Facilities team.Provide on callcover as required.
Person Specification Qualifications Essential Management Qualification Clinical, Medical or Health and Social Care Professional and Academic Qualifications equivalent to Level 5 or above Desirable NMC/HCPC/GMC/CQC registration Experience Essential Experience of collaborating and working within a multidisciplinary team Experience of managing strategic and operational performance in achieving key targets Experience of dealing with complex issues in a large and multifaceted team Significant experience of staff management including the setting of objectives, team and individual appraisal, recruitment and disciplinary issues.
Proven management experience within a health or social care environment Experience of using Microsoft Office applications including Word, Excel and Outlook for business communications and to manage team activities Experience in supporting the service through a transformation and organisational change programme An ability and interest in coaching and mentoring staff to improve performance Prepared to provide out of hours on call support as required.
Ability to work in an unpredictable environment, achieve demanding tasks and objectives against deadlines, priorities for the service and the organisation Desirable Proven record of financial management, delivering on complex and large budgets including reducing cost, monitoring and determining corrective action.
Knowledge and skills Essential To work towards becoming the CQC registered Manager for the Care and Rehabilitation Centre and ensure the service is compliant Excellent communication skills, both verbal and written, with the ability to write reports and deliver at formal meetings Ability to contribute to, monitor and implement changes that improves service delivery and outcomes for residents Ability to understand and demonstrate commitment to QEFs Equal Opportunities policy Ability to work pro-actively and cooperatively with senior management and clinical staff, including at a times of stress.
Forward thinking and be able to assist in leading and transforming culture Knowledge of Key performance indicators to demonstrate compliance with legislation and contract requirements.
Knowledge of Risk management, Clinical effectiveness and Quality Commitment to self-development with ability to demonstrate in depth knowledge of key policies and themes in the healthcare provision in the UK Ability to build rapport quickly and establish appropriate working relationships with partners, colleagues, residents, families and carers Desirable Up to date knowledge of neuro rehabilitation clinical knowledge and modern practices for a level 2 community service Knowledge and experience of implementing strategic plans