Opportunity Overview CORPORATE TITLE: Vice President
OFFICE LOCATION(S): London
JOB FUNCTION: Client Services - Prime
DIVISION: Global Banking & Markets
OPERATIONS Operations is a dynamic, multi-faceted division that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.
YOUR IMPACT The primary responsibility of GBM Client Services is to offer support for our clients and strategically partner with them to enhance overall operational service levels. The team acts in partnership with a wide variety of groups across the firm globally, with daily interaction across FICC and Equity Sales teams and Operations teams including Client Onboarding, Trade Management, Asset Servicing, Margin, Settlements, Regulatory etc. This role will also drive client service enhancement initiatives working closely with Engineering, Operations, Legal, Credit Risk, Compliance, and Business Leadership.
OUR IMPACT The GBM Client Services team serves as a single point of contact for clients of the firm. The team oversees the strategy and execution of our front to back client experience from pre-trade to post-trade engagement to day-to-day issue resolution. We partner with our clients and internal teams to deliver outstanding operational service.
JOB SUMMARY AND RESPONSIBILITIES Develop and grow Prime client relationships.Understand the intricacies of the Prime business and deliver "OneGS".Work in partnership with clients on their strategic goals, which may include streamlining their processes and interactions with GS to find STP solutions.Managing client feedback across Prime and the wider franchise.Organize and run client meetings and events.Build, maintain and enhance client relationships with new and existing clients. Provide clients with a single point of contact for a wide range of operational issues and account management queries, including addressing execution and position breaks.Compile and analyze metrics to assess client efficiency and experience. Leverage metrics to identify optimal operational channels, driving improvement in client processes and experience.Educate clients on enhancements to the GS offering and within the regulatory and vendor landscape.Liaise with Operations teams across the F2B on a global basis.Interact with the Business, Sales, Legal and Compliance teams to ensure that commercial opportunities can be facilitated under controlled conditions.Work independently at times or with team members and management on strategic projects and process improvement initiatives to improve client service delivery.Manage people, their feedback and career progress.PREFERRED QUALIFICATIONS AND COMPETENCIES Preferably has a Business Management degree with 8+ years of experience.Ideal candidate will have worked in a client facing position previously or have worked in a trade/post-trade environment and have a demonstrated client service skillset.Drive and Motivation - Successfully handles multiple tasks, takes initiative to improve his/her own performance, works intensely towards extremely challenging goals and persists in the face of obstacles or setbacks.Client Focus - Effectively handles difficult requests, builds trusting, long-term relationships with clients and manages client/business expectations as well as being able to view problems through the eyes of the client.Communication Skills - Communicates what is relevant and important in a clear and concise manner and shares information/new ideas with others.Business Focus - Understanding of asset manager and hedge fund structures and operational workflows.Teamwork - Strong team player, collaborates with others within and across teams, encourages other team members to participate and contribute and acknowledges the contributions of others.Judgment and Problem solving - Thinks ahead, anticipates questions, finds alternative solutions, and identifies clear objectives. Sees the big picture and effectively analyses complex issues.Creativity & Innovation - Looks for new ways to improve current processes and develop creative solutions that are grounded and have practical value.Influencing Outcomes & leadership/people management skills - Presents sound, persuasive rationale for ideas or opinions. Takes a position on issues and influences others' opinions and presents persuasive recommendations.ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
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