Full Time - Primary Care Business Change Facilitator - Band 6

Job summary Are you passionate about improving healthcare through digital innovation?
Join our dynamic team as a Business Change Facilitator and help shape the future of primary care in Surrey Heartlands!
We're on a mission to empower residents and staff with cutting-edge digital solutions, and we need your expertise to make it happen.
As part of our Primary Care Digital Programme, you'll play a crucial role in bringing the national vision for integrated primary care to life.
You'll work closely with a diverse team on exciting IT and digital projects that directly benefit our local community.
If you thrive in a fast-paced environment and love seeing the real-world impact of your work, this is the perfect opportunity for you.
We're looking for a team player who can navigate the exciting changes happening in primary care.
You'll be at the forefront of transformation, supporting General Practice, Dentists, Optometrists, and Community Pharmacies as they embrace new digital tools and ways of working.
Main duties of the job Be a digital champion!
You'll design and deliver top-notch training programs to help primary care staff make the most of their IT systems (like EMIS, SystmOne, Docman, and Accurx).
Bring people together!
You'll facilitate communication between practices, encouraging idea-sharing and collaboration to boost digital transformation.
Make change happen!
You'll work with project managers to articulate the vision and benefits of new initiatives to primary care teams.
Be the go-to tech expert!
You'll provide valuable technical knowledge to support the Primary Care Commissioning and Development Team.
Keep things running smoothly!
You'll help identify and address potential roadblocks to ensure the success of our digital change programs.
Bridge the gap!
You'll act as an intermediary, resolving conflicts and ensuring teams have the resources they need to embrace new ways of working.
Be a problem-solver!
You'll analyse current processes and help design improved workflows that benefit both staff and patients.
Stay on top of it all!
You'll manage project risks, track progress, and keep stakeholders in the loop.
If you're excited about making a real difference in healthcare, have a knack for explaining complex tech in simple terms, and love working with diverse teams, we want to hear from you!
Join us in creating a brighter, more connected future for primary care in Surrey Heartlands.
About us Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives.
Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey.The 4 Place partnerships are known as:North West Surrey AllianceGuildford and Waverley AllianceSurrey Downs Health and CareEast Surrey PlaceWe have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision.
We are passionate about creating an inclusive workplace that promotes and values diversity.
We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.
Job description Job responsibilities The Job Description has further details regarding the role and the main duties.
Please refer to this for more information.
Person Specification Knowledge, Training and Experience Essential Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area Evidence of success in efficient and effective change / transformation project and programme implementation in recent role Extensive, recent experience of working with primary care clinical and other IT/digital systems ( EMIS/S1, Docman, Accurx) Project Management Experience and qualification Agile or equivalent Solid understanding of Change Management and improvement processes Knowledge of Caldicott Principles, Information Governance and Freedom of Information and the implications for electronic records Specialist knowledge and experience of mobilising change implementation / transformation projects in general practice Analytical Essential Modelling business processes Lateral thinking and creativity Possess a high degree of accuracy and attention to detail, with an ability to analyse and interpret complex facts or situations Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making Experience of setting up and implementing internal processes and procedures Ability to use personal interpretation and judgement on complex and often conflicting situations/matters to support operational and strategic decision making.
Communication & Relationship Skills Essential Skills for nurturing key working relationships and maintaining networks.
Ability to engage confidently and with credibility in contentious situations with individuals, primary care contractors and various stakeholders (clinical and non -clinical) from within and outside the organisation Ability to provide, receive and convey complex, sensitive and/or contentious information.
Clear communicator with excellent training, writing, report writing skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences .
Present, articulate and demonstrate information to a large and often high -level audience in a manner that fosters engagement and stakeholder buy -in Good agile project management skills with the ability to work on multiple projects at the same time.
Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.
Previous experience in project management and planning.
Physical Skills Essential Good knowledge of Microsoft Office proficient in Excel, PowerPoint, Teams and Word.
Good knowledge of primary care clinical and other IT/digital systems ( EMIS/S1, Docman, Accurx).
Management Skills Essential Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
Must be able to prioritise own work effectively and be able to direct activities of others.
Equality and Diversity Essential Understanding of and commitment to equality of opportunity and good working relationships Autonomy Essential Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales Other Essential An ability to maintain confidentiality and trust.
Used to working in a busy environment .
Adaptability, flexibility and ability to cope with uncertainty and change .
Commitment to continuing professional development.
Professional calm and efficient manner Effective organiser Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
Ability to demonstrate the NHS and ICS values and behaviours in all aspects of work and interactions with colleagues, stakeholders, patients and service users.