Job Description Job Title: FTTH Engineer Reporting to: Operations Manager Department: Gigaclear - Installs Working Pattern: Monday to Friday, 8am to 5pm Role Overview The FTTH Engineer is responsible for the installation of 'Fibre to the Home' broadband services to residential customers.
As a customer-facing, field-based role, high levels of customer service and producing a quality service is paramount.
You will be covering Oxfordshire.
Requirements Responsibilities and duties Installation of FTTH broadband services to residential premises, including carrying out external and internal cabling work.
Working at heights up to 15 metres, including working on Telegraph poles and ladders Delivering professional and quality customer service Self-auditing work to ensure it meets all company and client standards Ensuring all activities are carried out in line with Health and Safety standards, including carrying out daily checks to ensure safe to use Maintenance of a clean and tidy environment at all times Prepared to work in all weather conditions Skills and Qualifications A Full UK Driving License is essential due to the field-based nature of the role, candidates must have held this license for 1 year and have a maximum of 6 points.
Full training will be provided to the right candidate, however candidates with experience working on the BT Openreach network and hold NRSWA Street Works qualifications are desirable.
Be able to communicate effectively and professionally with customers and clients Proactive in the resolution of engineering obstacles, with liaison with Team Managers Ability to take direction from management and carry out works in an efficient and timely manner Dedication to delivering high levels of customer service Flexibility to undertake works outside of core working hours Competent in using technology, including devices and apps Requirements Skills and Qualifications · Computer literate with exceptional understanding of Microsoft applications · Outstanding communication skills · A positive and enthusiastic approach to work · Good organisation skills · Strong attention to detail · Flexible approach to work location · Experience in a Planning or related role · Telecommunications experience or knowledge