Job Description As our next Team Leader, you… Would describe yourself as a committed leader with a deep understanding of other people, a distinct personality and someone who can work in a structured way: Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
Maintain strong working relationships and communicate with all departments.
Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
Work duty manager shifts as and when required taking full responsibility of the hotel.
Assist in conducting training for all Front Office employees.
Take every opportunity to be a "salesperson" by active selling of special promotions and facilities available within the Hotel.
Ensure department policies and procedures are understood by all employees and observed in tasks performed.
Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
Implement the Accor values and Accor customer vision to 'Offer the Best Service to Our Customers'.
You will be working both Night and Day shifts and requires great flexibility.
In short: You will welcome the guests and provide support and leadership to all Reception Team Members through coaching, mentoring and training to ensure guest's satisfaction by providing high quality services with a warm and friendly approach.
You are the face of Mercure Bedford Centre Hotel.
Qualifications Work Experience * Experience in working in Front Office Reception within a hotel is must * Experience with Opera Cloud is desirable * Passion for Customer Service * Great Communication Skills * Knowledge of Opera is required * Problem Solving abilities * Friendly and Approachable Additional Information Salary to be discussed during the interview at the venue.