The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square.
The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
The Role: e are looking for enthusiastic people who are passionate about great service to join our Front of House team as Team Leaders/Supervisors.
Our Team Leaders are responsible for the supervision of our team members for the duration of a shift.
You will ensure that your team provide great service from the first impression to the moment they leave.
Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience.
You will need to be pro active in solving guest queries and be able to do your best work while remaining cool and calm under pressure.
Our Front of House Teams work a shift rota so you will need to be comfortable working five days out of seven, with some early shifts and some late shifts.
What we look for: Previous experience in a customer facing role in a Restaurant or Bar environment Passionate about delivering the highest levels of service with a desire to learn, work hard and progress Comfortable in a front line role facing the public Empathetic and able to build relationships An open personality who is relaxed and natural in their interactions Accurate with good attention to detail Demonstrable desire to pursue a hospitality career Able to work effectively as part of a team Previous experience in a fast paced service environment What's in it for you?
Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more!
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