Front of House Manager HOURS: Full time/Flexible – Applicants MUST be available to work evenings and weekends.
LOCATION: More Lane, Esher, Surrey, KT10 8AN.
SALARY: £Competitive.
Daytona Sandown Park is currently looking for a professional, confident, and reliable Front of House Manager to join their busy Front of House team.
Daytona is a dynamic and sometimes demanding environment that requires energetic, enthusiastic, and ambitious individuals with the ability to thrive under pressure.
Key success criteria for this role include: To ensure the smooth and efficient running of the Reception and Front of House areas.
To prepare and manage reception staff and to ensure correct staffing levels are maintained.
Ensure the FOH team delivers first class service to our customers.
Provide training and induction to all new and existing reception staff whilst developing training to suit the needs of the business and HR.
To set targets and monitor active selling within the Front of House team in line with company targets.
To oversee the presentation of facilities to an exceptionally high standard.
Candidate profile: Be from a customer focused background (hospitality preferred) with proven ability to drive standards forward whilst ensuring the management and development of the team through training and coaching.
Have excellent written and verbal communication skills Demonstrate a positive, friendly, and professional manner and culture.
Be able to develop and deliver customer service and sales training to Front of House staff Be required to devise and implement procedures.
Have the ability to manage and monitor sales targets for the FOH team Be able to recruit, train, manage and monitor the Front of House team whilst ensuring on-going succession planning.
Must be able to work flexible hours for a 7-day operational business.
Have sound knowledge of Word and Excel Be a strong and charismatic individual.
How to apply: If you are interested in this role, please send your CV and covering letter with salary expectation quoting job ref: FOHMSP24.
Full training on product knowledge and services will be given.
A full job description of the role is available on request.
We look forward to hearing from you.
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