Job Description Key Responsibilities: Reception · Review meeting and visitor bookings daily, and ensure that requested facilities (meeting room, hospitality, additional facilities) are arranged.
· First point of contact for any visitors, providing a professional and welcome arrival.
Pre-register visitors where appropriate.
· Maintain a tidy reception and client area ensuring that refreshment facilities are replenished.
· Communicate visitor and guest arrivals to the relevant staff promptly so that the visitor or guest is either met or escorted to the relevant meeting room / area in a timely manner.
· Offer, and where appropriate prepare and serve, refreshments for visitors.
· Make the front of house the first point of call for all guest questions and enquiries, from finding local restaurants, travel advice, local knowledge, taxis etc.
· Accept deliveries and distribute appropriately.
Telephony & Mail · Promptly answer and direct incoming telephone calls.
· Manage incoming and outgoing mail including courier services.
· Arrange collection of out-going post or deliver the post to an agreed collection point.
Office & Facilities Management · Conduct regular meeting room and kitchen area checks, replenishing consumables items in kitchen area as required.
· Check meeting room equipment is working and report any unresolved issues to IT.
· Liaise with facilities maintenance provider, ensuring booked and authorised contractors have access to the building, provided with visitors passes and logged appropriately.
· Provide staff with ID Swipe cards as required.
· Liaise with CRBE onsite security as and when appropriate.
· Managing disabled and visitor parking bays.
· Purchase group office supplies as required.
· Liaise and work with General Manager on any onsite security issues where appropriate.
· Maintenance visit scheduling including onsite visits for servicing as appropriate.
Qualifications What You'll Bring · Able to work under general supervision exercising some judgment.
· Display good interpersonal, verbal, and written communication skills and organizational skills.
· A proven ability to work as part of a team · Proficient in use of Microsoft Word, Excel, Outlook