Front of House & Facilities Coordinator Leeds We are seeking a highly organised and professional Front of House & Facilities Coordinator to oversee the daytoday operations of a prominent building in Leeds City Centre.
In this role you will manage frontofhouse operations act as a key point of contact for tenants and support building facilities management.
Additionally you will assist the wider team remotely managing the clients portfolio of buildings via a helpdesk system ensuring smooth service delivery across multiple sites.
Front of House & Facilities Management: Be the first point of contact for all visitors and tenants ensuring a warm professional welcome.
Provide exceptional customer service handling queries and issues efficiently.
Manage the reception area ensuring it is always presentable and reflective of the companys standards.
Coordinate incoming and outgoing mail and deliveries.
Oversee daytoday building operations ensuring that facilities are maintained to a high standard.
Coordinate with external contractors and service providers for building maintenance cleaning and repairs.
Ensure compliance with health and safety regulations within the building.
Manage service schedules inspections and general upkeep.
Prepare and submit weekly reports to the Account Manager on building operations tenant issues contractor performance and any ongoing projects.
Tenant Management: Develop and maintain strong relationships with tenants understanding their needs and concerns.
Act as the liaison between tenants and building management escalating any issues to the appropriate teams.
Organise and manage tenant communication including updates on building services maintenance and other relevant information.
Helpdesk Support: Provide remote support to the wider team managing additional buildings in the clients portfolio via the helpdesk system.
Respond to tenant requests and queries for multiple sites ensuring prompt and efficient resolution.
Liaise with onsite teams to coordinate services and solutions remotely.
Manage risk assessment systems ensuring building operations meet health safety and compliance standards.
Keep all facilities management systems databases and documentation up to date.
Key Requirements: Proven experience in frontofhouse facilities management or a similar role ideally within a commercial property environment.
Excellent interpersonal and communication skills with a customerfocused approach.
Strong organisational skills and attention to detail.
Experience managing contractors engineers and service providers.
Proficiency in using Teams & Microsoft Office (Outlook Word Excel) Knowledge of health safety and compliance regulations is an advantage.
Ability to manage multiple tasks prioritise effectively and work independently.