Mon-Fri: 5pm-10pm Sat: 12-5pm, 5-10pm Sunday: 12-5, 5-10pm This could be split between 1 20hr contract & 2x 10 hr.
contracts or 2x 15hr contracts & 1x 10 hour contract Tasks Mission for Receptionist To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way – going above and beyond what is expected of us.
Outcomes To Ensure the security of the building and guests To actively detect guests' needs and resolve them To serve guests by any means of communication they require To ensure smooth check-in and check-out tasks To maintain updated records of bookings and payments in our Property Management System To deal with special requests from guests To respond to guests' complaints in a timely and professional manner and contact necessary staff to solve problems that arise To keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff To oversee maintenance and repairs in individual rooms and common areas.
To place supply orders when necessary To set up restaurant for breakfast To prepare and serve healthy breakfast and afternoon tea To ensure all rooms are clean, tidy, and fully furnished to accommodate guests' need To liaise with housekeeping staff to ensure basic housekeeping duties are provided including replacing linens, changing and arranging the towels, emptying trash, restocking toilet supplies, cleaning toilets, vacuuming, dusting, sweeping and mopping tie floors, cleaning glass and windows, and rearranging the room after guests check out To ensure dirty linens are transported to correct area to be cleaned and to restocks areas with clean linens to be fully flexible to cover any holidays, days off and sickness of other members of staff.
to assist with any check-ins, any guest issues and problems checking in.
to take any booking payments for accommodation when necessary.
In any emergency situations or in the absence of the housekeepers, they need to assist with all relevant tasks.
The dress code is smart casual.
Due to the nature of the business and the job role, they need to look professional.
Requirements Competencies Listening skills Communication Proactivity Attention to detail Enthusiasm Organization and planning Sense of humour Friendly manner Recruitment Checks Authorisation to stay/work in the UK ID Card Proof of address