Job Title: Administrative Assistant/Receptionist Location: Cambridge, Aesthetic Clinic Position Type: Full-Time Our client are a leading aesthetic and laser clinic based in the heart of Cambridge, dedicated to providing clients with the highest quality of care and a wide range of cosmetic and laser treatments.
The state-of-the-art clinic offers a professional yet welcoming environment, ensuring clients feel valued and respected.
They are now seeking an enthusiastic and reliable Administrative Assistant/Receptionist to join the team.
Key Responsibilities: Reception Duties: Greet and welcome clients with a friendly and professional demeanor.
Answer incoming phone calls, handle inquiries, and redirect calls as necessary.
Manage and respond to emails in a timely manner.
Appointment Management: Schedule and confirm appointments using our booking system.
Coordinate appointment changes and cancellations efficiently.
Ensure the appointment calendar is up-to-date and well-organized.
Database Maintenance: Maintain accurate and current client records in our database.
Update client information and treatment history as required.
Ensure data protection and confidentiality at all times.
Front of House Management: Take responsibility for the appearance and tidiness of the reception area.
Ensure promotional materials and product displays are well-presented.
Manage stock levels of front of house materials and place orders as needed.
Client Experience: Provide exceptional customer service and support to all clients.
Assist clients with pre-treatment and post-treatment instructions.
Handle client feedback and complaints professionally, seeking to resolve issues promptly.
Requirements: Previous experience in a similar role, preferably within the healthcare or beauty industry.
Excellent interpersonal and communication skills.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office and experience with booking systems.
A professional appearance and demeanor.
Ability to work independently and as part of a team.
High level of discretion and confidentiality.
Why Join Us: Competitive salary and benefits package.
Opportunities for professional development and training.
A supportive and dynamic team environment.
The chance to work in a prestigious clinic with a reputation for excellence.
If you are a motivated individual with a passion for providing outstanding customer service and want to be part of a vibrant team, we would love to hear from you.