NOC Engineer | Remote | £40-£50k (Including Shift Allowance) | 2x Days on 2x Nights on, 4 days off Location: Remote Shift Pattern: Days: 7am-7pm Nights: 7pm -7am Role Overview: As a NOC Engineer you will be critical to customer support processes.
In this role, you will be responsible for the proactive monitoring, maintenance, and troubleshooting of UK-based ISP & Enterprise networks, ensuring optimal performance and reliability.
You will be working for an MSP who support a multitude of customers, and you will play a key part in providing 24/7 coverage and support for them.
You will also play a critical role in maintaining service availability, resolving incidents, and improving the overall network operation.
Key Responsibilities: Monitor network infrastructure (routers, switches, firewalls, servers) using various NOC tools.
Identify, troubleshoot, and resolve network issues affecting service availability, performance, and reliability.
Respond to alerts and notifications to ensure incidents are resolved promptly within defined SLAs.
Escalate unresolved issues to the appropriate technical teams, vendors, or third parties as needed.
Ensure all tickets are updated in a timely manner.
Conduct initial diagnostics, network testing, and troubleshooting for any detected or reported incidents.
Perform root cause analysis for recurring network issues and recommend improvements or solutions.
Participate in scheduled maintenance windows, supporting planned network changes and upgrades.
Provide clear and professional communication with internal teams and external clients during incidents or outages.
Provide daily, weekly, and monthly reports on network performance, incidents, and operational metrics.
Identify areas for service improvement, including automation opportunities and tool enhancements.
Key Skills & Experience: Good understanding & hands on experience of working on IP, OSPF, BGP and MPLS based networks, ideally Juniper focussed.
Good understanding of Carrier Ethernet MEF2.0 & MEF3.0 concepts such as Eline, ELAN, etc.
Good understanding of optical CWDM and DWDM technologies.
Good understanding of optical splitter/combiner filters.
Exposure to GPON & XGSPON access networks.
Good experience with ticketing systems such as salesforce, ServiceNow, NetAdmin etc.
Efficient in handling ticketing queues.
Knowledge of network monitoring tools such as SolarWinds, Nagios, Zabbix, or similar.
Hands on experience of working with Adva, SmartOptics, Nokia or Ciena kit would be an advantage.
Hands-on experience of building and maintaining Dell/HP servers.
Experience working with ITIL methodology and meeting SLAs.
Juniper or Cisco Specialist/Professional level certifications.
Excellent verbal and written communication skills.