POSITION PURPOSE Within Brand Standards, effectively managing the day to day running of the Grand Tea Lounge & Lobby Bar and overseeing the smooth running of any meetings or events booked in the Trump Boardroom.
This includes but is not limited to rostering, manpower forecasting, revenue management, customer satisfaction, employee satisfaction, inventory, and supply management.
ESSENTIAL FUNCTIONS Lead the team by setting a positive example, rewarding or performance managing as appropriate Effectively manage overtime, lieu time, holidays as required by the business and within the budgeted allowance Continuously review and improve internal operations methods in own Department and suggest to other Departments how they might assist in general improvements through the appropriate forum To generate new ideas for service and products that will maintain a competitive and leading-edge over our Competitive set Knowledge of all bar standards, quality presentation, service and products, and local health and sanitation standards Open and friendly with a desire to deliver exceptional guest experiences Ability to assess and meet the guest's needs and expectations CANDIDATE SPECIFICATIONS Eligible to work in the UK.
Must be able to communicate effectively in spoken and written English.
Must have previous experience of working in a luxury hotel environment at Head Waiter or Assistant Outlet Manager Level or above Ability to analyse financial information and prepare a budget and outlet goals and to monitor and control payroll and other costs preferred Must be able to lead a team by creating the right example, training, motivating and mentoring to achieve desired ends Ability to clearly define productivity standards with quality requirements and methods needed to obtain them Benefits include Subsidised staff accommodation (if required).
Access to a meal on duty in the staff canteen.
Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family .
Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
Resort Facilities – use of the Spa, Gym and Golf facilities.
Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.