Company DescriptionWe are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos.
Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.We are on an exciting journey of growth and it's the ideal time to join us.Job DescriptionGrosvenor Casino, Glasgow Riverboat, G1 4RJAs an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for.
Your passion for people will be applied to the role to create a memorable and entertaining experience.
You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.You will;Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can't wait to returnBe familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visitProactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of!Be aware of daily / weekly targets and contribute positively towards themDisplay a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient wayReplenish stocks so that the customer always has the opportunity to access products at all timesQualificationsPositive attitudeExperience of working successfully in a hospitality roleFanatical about delivering unrivalled customer experienceAbility to collaborate with the wider businessSound communication skillsComfortable with change and ability to embrace new ways of workingMust be able to work shifts at any time of the day, including weekends and bank holidays.Additional InformationPredominantly night shifts, however, shifts will varyFlexibility is required to cover any shift throughout the week