We at Work Lyf Group are recruiting for a Maintenance Controller for our established client based in the Newcastle-under Lyme area.
Job Purpose To ensure the effective delivery of technical & customer service; with a specific focus on vehicle cost authorisations & downtime, to deliver the most cost effective solution to a customer.
To ensure that all KPIs/SLAs and statutory requirements are met in full at all times.
Duties To be the dedicated point of contact for all maintenance, refurbishment and accident repairs.
To provide appropriate challenge to all costs for vehicle repairs using technical rulesets.
To allocate cost to correct cost centres and codes.
To develop strong relationships with stakeholders in order to resolve challenges for clients and drivers within agreed SLAs.
To develop strong relationships with third party suppliers to ensure the most cost-effective route for all repairs.
To update systems to create a maintenance history and work orders.
Perform trend analysis relating to vehicle maintenance.
Provide vehicle off road reports and ensuring all vehicles are back on the road in a timely manner with as little additional cost to the client or the business.
Expedite chasing of VOR parts with dealer and manufacturers.
Liaising manufacturers customer service teams for warranty and parts back orders.
Review of maintenance history to ensure any parts under warranty are claimed.
To raise credits with manufactures for warranty repairs in the extended warranty period or if the repairs have been completed in a 12-month period.
Key Experience / Skills Worked across car & LCV (HGV fleets not essential but desirable).
Experience with dealing with maintenance scheduling.
In-depth knowledge of repair times and costs.
Hold relevant qualifications to support the role.
Attention to detail.
Good negotiation skills.
Flexible attitude to providing solutions to problems.
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