First Line Support

IT Service Desk Analyst 12 month Fixed Term Contract - with possibility of extension to permanent up to 27k Somerset On site 5 days per week I am resourcing for an IT Service Desk Analyst for a client in Somerset.
This role is on site, and will require office working 5 days per week.
You should ideally be someone with service desk experience, that has experience with first line support.
Although this is a 12 month fixed term, there is the possibility of this becoming a permanent role.
Benefits: 25 days holiday Enhanced Sick Pay Free access to Gym Cycle to Work Employee Assistance Program Responsibilities: First Line IT Support Troubleshooting - Hardware and Software Respond to tickets efficiently IT administration Monitor systems and escalate where needed Documentation - Maintain and Develop Update OS and Software, maintaining security Experience: Customer Service experience IT Service desk experience - ticketing, troubleshooting, problem solving, escalation Multitasking, managing multiple priorities Microsoft Office Suite Desirable: ITIL certification Microsoft 365 environment hybrid environment experience Qualification or degree in IT, Computing, or related field.
Person Specification: Fantastic communicator, with strong attention to detail Curious mindset - problem solving approach Eagerness to learn This is an urgent vacancy, If you are interested please apply quoting reference LIRAR102819.