Rate of pay: £13.46-£14.27 depending on experience, with the potential to earn £16.04.Shift: Sunday 10:00-17:00, Monday-Tuesday 08:00-18:00, Friday 08:00-18:00 (35.5 hours per week)Location: Desford Rd, Leicester LE19 4ATContract: 12 Month Fixed term contract.
Working within the Financial Customer Escalations Team, you'll be working in a small and friendly team where you can make not only a difference to the individual customer's journey but also influence the way we do business with all of our customers by recommending changes to the way we work going forward.
You'll have the freedom to help customers and see through to the end for a successful resolution, using your own initiative as well as the support of other colleagues within the team.This opportunity will give you the chance to build your career further with a truly dynamic and motivated department working with like minded colleagues who are always happy to support and guide you when needed.What you'll be doing:As a Complaint Handler, you will take responsibility for investigating the customer's complaint, liaising with various areas within the business when required to achieve a resolution for the customer in the agreed timescales.
You will build a great relationship with the customer, finding a resolution to the complaint, making an improvement to a business process or practice and having the satisfaction of turning a complaint around into a positive experience for the customer.Additionally, you will speak and write to customers to achieve a satisfactory outcome for the customer and the business, putting yourself in their shoes whilst using professional and conversational language.It will be key to plan, organise and prioritise your own workloads to make sure deadlines are achieved for our customers.What we're looking for:With previous experience in customer service and complaint handling, you will have excellent communication skills and attention to detail, you'll be able to put yourself into the customers shoes and do all you can to achieve this.You'll be extremely self-motivated and have excellent attention to detail with a high level of enthusiasm and thrive on taking responsibility in a fast-paced environment, whilst showing a can-do attitude to ensure all complaints are resolved in the agreed timescales.What's Next?Press the apply button now to start your application.
Once you have applied for the job, we will initially consider your skills and experience based on your CV and application.
If you match our criteria we will be in touch regarding the next steps.All successful applicants will be subject to criminal & credit checks in line with our Reference Policy.
In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment.
This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met.
Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.