Field Service Engineer Gatwick Airport Salary: £35,000 - £45,000 We have an amazing opportunity right now to join our client's Service department based in the Gatwick area.
As a Field Service Engineer, you'll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed.
Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer sites specifically, Heathrow Airport, ensuring first class customer satisfaction.
Responsibilities for Field Service Engineer: Meet daily field service engineer repair needs and drive customer satisfaction Install, repair, and maintain Trace and X-Ray equipment in the field; provide customer training as needed.
Document all inspections, maintenance, and repair work promptly.
Manage repair parts cycle time, order, install, and return parts efficiently.
Review logs for open issues, prepare formal reports to customers.
Maintain and calibrate tools and test equipment.
Provide technical support to customers and peers.
Participate in site surveys, pilot programs, special projects, and meetings.
Establish and maintain close relationships with senior FSEs and Product Managers.
Ensure compliance with health, safety, and environmental policies.
What we're looking for in a Field Service Engineer?
Level 3 Engineering qualification (electrical, electronic, mechanical) or equivalent work experience Proficiency in reading electrical/mechanical schematics.
Strong troubleshooting skills and experience in field repair of electrical and electronic systems Computer literacy; MS Office Suite proficiency and aptitude for learning specialized software Excellent communication, organizational, and interpersonal skills Strong customer service orientation and ability to handle stressful situations Self-motivated, reliable, and accountable individual Willingness to travel at short notice Manual handling ability.
Eligibility for UK security clearance is required for this role.