At TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future.
We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what's possible.We prioritise the wellbeing, growth, and inclusivity of our diverse workforce.
Joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish.We are both passionate about our people and about the environment.
Year- on-year we have reduced energy consumption in our UK offices by 19.2% - all of which means less carbon footprint and a more efficient TD SYNNEX UK&I.If you are as excited as we are to be part of shaping our future business and will live by all of our core values we'd like to hear from you.What's On OfferOur employees tell us TD SYNNEX is a great place to work due to the strong team environments, the family feel to the organisation, the flexibility available (regardless of gender) and the caring and supportive nature of our managers and colleagues.
We all pitch in to assist others as needed!
We also offer great learning opportunities to grow professionally and personally through dedicated learning platforms, focused development plans and from your colleagues.We can offer you:A value-based culture - all of our employees live by our shared core values which in turn brings everyone together in a collaborative culture with a real sense of community.We can offer you access to an online learning portal assisting you in progressing and developing your skillset further.Outstanding benefits package including private healthcare, matched pension, holiday purchase scheme, increased holiday entitlement with service, enhanced maternity package (subject to eligibility) and additional 'moments that matter' paid time off.Benchmarked salary and progression paths.TD SYNNEX is seeking an IT Field Support Engineer who will be responsible for providing on-site technical support at our Bracknell and occasionally Basingstoke locations.
This role is primarily focused on delivering customer-centric, 2nd-level support, assisting end-users at all levels of the business—from administrative staff to C-Level executives.Within this role you will be responsible for:Act as the primary point of contact for end-users requiring technical support.Communicate effectively with users at all levels, ensuring clear and accessible guidance.Provide 1st and 2nd-level support for incidents and service requests related to end-user devices (desktops, laptops), software applications, and basic network and server issues.Maintain and troubleshoot hardware, including computers, printers, scanners, and other office equipment.
Perform basic repairs and replace parts as necessary.Handle basic setup, installation, and maintenance of end-user applications and ensure functionality.Manage relationships with internal teams and escalate incidents when required.
Coordinate with other IT departments for problem resolution and service requests within agreed SLAs.Maintain asset inventories, manage stock levels of devices and peripherals, and order new equipment as required.Provide basic training and guidance to end-users to promote efficient technology use.To be successful you will have the following skills and experience:Minimum 1 to 2 years of relevant IT support experience, ideally in a customer-facing role.Basic IT knowledge, with the ability to troubleshoot common hardware and software issues and solve problems as they arise.Excellent communication skills and the ability to build positive relationships across various levels of the organization, from administrative staff to senior executives.Experience working independently with minimal supervision; able to prioritize tasks effectively and manage workloads autonomously.Relevant IT qualification such as ITIL, CCNA, or equivalent certification is a plus.High level of professionalism, confidentiality, and sensitivity when handling user issues.Strong customer service orientation, with an ability to respond proactively to the needs of end-users.Other Requirements:Comfortable working primarily on-site, often independently, with initial training and support.Willingness to provide hands-on assistance to end-users and adapt to a dynamic work environment where high-level executives are present.The ideal candidate should possess solid interpersonal skills and be comfortable prioritizing and managing multiple requests independently.
Basic IT knowledge is essential, and problem-solving and communication skills are paramount.Location:Primary Location: Bracknell (main office)Secondary Location: Basingstoke (occasionally as needed)What's in it for you:Within this role you will have the opportunity to drive business development and develop relationships with key customers and vendor stakeholders.
This opportunity will provide you with the building blocks to enhance your development and ensure you have all the required skills and knowledge to develop your career at TD SYNNEX.#LI-MM1Key SkillsCustomer Service, Self Motivation, Technical skillsWhat's In It For You?Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed.
Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.Don't meet every single requirement?
Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
You may be exactly the person we're looking for!