Field Service AI Solution Architect Apply remote type Office - Flexible locations United Kingdom - London time type Full time posted on Posted 30+ Days Ago job requisition id JR270476
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Field Service AI Solution Architect Location: UK; London office flex Position Description The 'AI for Field Service' Team consists of Architects who hold a deep understanding of Mobile Workforce Management, digital transformation and automation processes.
The Solution Architect is a key player in the team's back office and customer-interfacing activities.
The Solution Architect's main role is to review and analyze the outcome of real life scenarios, translate it into actionable business insights, clearly communicate these to customers, and finally identify areas for improvement using various AI capabilities.
Main Responsibilities Collaborate with and guide the customer and implementation teams to conceptualize, design and effectively implement AI solutions for field service scenarios Act as a liaison between customer and technical teams, translating business requirements into technical specifications Define customer's Key Performance Indicators, collaborating with operational managers while leading business workshops Design and conduct simulation experiments and find best fitting optimization techniques to align with customers' defined Key Performance Indicators Use advanced mathematical and AI-based analysis to review and assess scheduling results, ensuring alignment with business goals Analyze customers' data using dedicated tools to identify and address operational bottlenecks, and lead dedicated workshops to discuss findings and recommendations Facilitate clear communication with relevant teams regarding project risks and issue resolution Support user acceptance testing and handle end to end issue resolution cycle Drive innovation by advancing the practice's expertise through the creation of knowledge bases and methodologies. Minimal Required Skills & Experience Bachelor's degree relevant to the role such as Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc. Certification in Salesforce Admin, and Service Cloud Experience in designing and implementing Salesforce solutions using Flows 3 or more years of experience in customer facing, leading roles in global organizations 3 or more years of experience in business analysis roles such as requirements and processes analysis. 3 or more years of experience in problem-solving, analytical roles, that put emphasis on the ability to extract meaning from data. Excellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences. Excellent multi-tasking skills and the ability to adapt quickly in a dynamic environment with changing priorities Following skills/experience will be considered as an added advantage: Experience in the Field service industry will be regarded a significant advantage Experience with Generative AI based tools Certification in Salesforce Field Service and AI Familiarity with the service industry, scheduling, or logistics Ability to travel, as the job requires (estimated at 20-30%) Benefits & perks Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more! Extraordinary enablement and on-demand training with Trailhead.com Exposure to executive thought leaders and regular 1:1 coaching with leadership Volunteer opportunities and participation in our 1:1:1 model for giving back to the community For more details, visit https://www.salesforcebenefits.com/ Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
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