Location: Newbury/London/Birmingham + *HybridWorking Hours: Full time hours per week – Mon to FriSalary: Excellent base salary + Benefits*HybridAt Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things.
Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.
We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month.
Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.Who We AreWe're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world.
With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company.
We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Join our Vodafone UK Networks team, where we're continually building and enhancing our network, connecting millions of people and businesses across the country.
Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.What you'll do System Gantt, task & queue management within SLA's of the ticketsWorking with customers to gain the optimal access slot that works for both partiesMinimise customer disruption to tasks on the system due to over runs or task Jeopardy.Attendance (as required) of customer project roll-out conference calls/meetings, representing the NED and Field Engineers, making decisions on resource allocation.
· Manage and take ownership of escalations, ensuring a timely response to all parties concerned to lessen the impact of Delivery on Time failure in Provide and customer SLA in Assure.Who you are Advanced level of Excel Experience of Customer facing roleExperience of working in an Agile culturePrior experience of working with stakeholders Knowledge of Work Force Management Solutions – experience with Oracle Field Service Cloud is desirable